Using IBM Lotus Virtual Classroom : a best practices guide to e-learning / [Mike Ebbers ... et al.].

Format:

Book

Contributor:

Ebbers, Mike.

International Business Machines Corporation. International Technical Support Organization.

Series:

IBM redbooks.

IBM redbooks

Language:

English

Subjects (All):

Employees--Training of--Computer-assisted instruction.

Employees.

Employees--Training of--Data processing.

Internet in education.

Lotus LearningSpace.

Physical Description:

xvi, 294 p. : ill.

Edition:

2nd ed.

Place of Publication:

[S.l.] : IBM, International Technical Support Organization, 2003.

Language Note:

English

Contents:

Front cover

Contents

Notices

Trademarks

Preface

The team that wrote this redbook

Become a published author

Comments welcome

Part 1 Introduction to Virtual Classroom

Chapter 1. What is a live virtual classroom

1.1 Definition of a live virtual classroom

1.2 Features of Virtual Classroom

1.2.1 Virtual Classroom standalone mode

1.2.2 Virtual Classroom integrated with LMS

1.3 Differences from the Sametime product

1.4 Live virtual classroom benefits

1.4.1 Benefits versus classroom-based training

1.4.2 Benefits versus asynchronous Web-based training

1.5 Live virtual classroom limitations

1.5.1 Limitations versus classroom-based training

1.5.2 Limitations versus asynchronous Web-based training

Chapter 2. Tools of the IBM Lotus Virtual Classroom

2.1 Communication tools

2.1.1 Real-time audio

2.1.2 Real-time video

2.1.3 Chat

2.2 Other live virtual classroom tools

2.2.1 Whiteboard

2.2.2 Screen sharing

2.2.3 Polling

2.2.4 Web tour

2.2.5 Breakout sessions

2.2.6 Outlines

2.2.7 Hand-raising

2.2.8 Recording sessions

Chapter 3. Let's take a test drive

3.1 The learner test drive

3.2 The instructor test drive

3.2.1 Taking a course

3.2.2 Course Builder

3.2.3 About the Library

3.3 The administrator test drive

3.3.1 Managing registered users and user profiles

3.3.2 Managing the course catalog

3.3.3 Managing servers

3.3.4 Managing site settings

Chapter 4. Inside the IBM Lotus Virtual Classroom 1.0

4.1 Architecture overview

4.2 Domino

4.2.1 Domcfg.nsf and VCMMLogin.nsf databases

4.2.2 VCMM.nsf database

4.2.3 Utility.nsf

4.3 QuickPlace

4.4 Sametime

4.4.1 Anonymous access to Sametime meetings

4.4.2 Denying access to anonymous users

Part 2 Implementing Virtual Classroom.

Chapter 5. Planning a Virtual Classroom deployment

5.1 Designing an appropriate network topology

5.2 Servers

5.2.1 Management server load

5.2.2 Classroom server load

5.3 Client

5.3.1 Client PC

5.3.2 Client networking

5.3.3 Client browser

Chapter 6. Installing Virtual Classroom

6.1 Prerequisite knowledge

6.2 Supported server configuration

6.2.1 The management server

6.2.2 The classroom server

6.3 System requirements

6.3.1 Server hardware

6.3.2 Server software

6.3.3 Client compatibility

6.3.4 Important notes and assumptions

6.4 Installation overview

6.4.1 Before you begin

6.4.2 Planning user management

6.5 Management server installation

6.5.1 Install and configure the first Domino server

6.5.2 Installing and configuring the clients

6.5.3 Pre-register the additional Domino server

6.5.4 Configure Web Single Sign-on (SSO)

6.5.5 Configure the Directory

6.5.6 Install QuickPlace

6.5.7 Install IBM Lotus Virtual Classroom

6.6 Installing the Classroom server

6.6.1 Install the additional Domino server

6.6.2 Install Sametime

6.6.3 Install Sametime 3.0 Service Pack 1

6.6.4 Install Virtual Classroom

6.7 Accessing Virtual Classroom

Chapter 7. User management

7.1 Permissions groups

7.2 User registration and authentication

7.2.1 User management using an external LDAP directory

7.2.2 User management using the local directory

Part 3 Using Virtual Classroom

Chapter 8. Roles and responsibilities

8.1 Traditional roles

8.2 Roles in the live virtual classroom

8.2.1 Learners

8.2.2 Teachers

8.2.3 Developers

8.2.4 Support

8.2.5 Course administrators

Chapter 9. Analysis

9.1 Analysis scenario

9.2 Identify the training need

9.3 Identify constraints

9.3.1 Budget

9.3.2 Personnel

9.3.3 Timeline.

9.3.4 Profile your audience

9.3.5 Verify the technical infrastructure

Chapter 10. Design

10.1 Design scenario

10.1.1 Gathering resources

10.1.2 Building the curriculum map

10.1.3 Scripting the sessions

10.2 Identify the learning outcomes

10.3 Collect available resources

10.4 Create a blended curriculum

10.5 Creating a script for a session

10.5.1 Selecting a session type

10.5.2 Choosing an audio/video delivery method

10.5.3 Pre-presentation activities

10.5.4 Orient new participants to the virtual classroom

10.5.5 Establish ground rules

10.5.6 Beginning the session

10.5.7 Content presentation and interactions

10.6 Effective use of the classroom tools

10.6.1 Text items

10.6.2 Presentation files

10.6.3 Web pages

10.6.4 Screen sharing

10.6.5 Assessments

10.6.6 Question sets

10.6.7 Effective use of breakout sessions

Chapter 11. Development

11.1 Development scenario

11.2 Course setup

11.3 Developing the course outline

11.4 Presentation files

11.4.1 Creating presentation files

11.4.2 Tips for graphics in presentation files

11.4.3 File conversion

11.4.4 Converting files with the Sametime Print Capture facility

11.4.5 Tips for Lotus Freelance Graphics presentations

11.4.6 Additional materials

11.5 Scheduling the sessions

11.5.1 Testing your session

11.5.2 Notes on creating and editing class sessions

Chapter 12. Implementation

12.1 Implementation scenario

12.2 Pre-session

12.2.1 Administrator and Help Desk preparation

12.2.2 Marketing

12.2.3 Enrollment and communications

12.2.4 Practice for the producer, facilitator, and SMEs

12.3 Session delivery

12.3.1 Tips for facilitators

12.3.2 Tips for producers

12.3.3 Tips for learners

12.4 Post-session

Chapter 13. Evaluation

13.1 Evaluation scenario.

13.1.1 Level one: Reaction

13.1.2 Level two: Learning

13.1.3 Level three: Behavior

Part 4 Live virtual classroom in context

Chapter 14. Blended learning and e-Learning components

14.1 The IBM 4-Tier learning model

14.1.1 Tier 1: Learn from information

14.1.2 Tier 2: Learn from interaction

14.1.3 Tier 3: Learn from collaboration

14.1.4 Tier 4: Learn from co-location

14.2 e-Learning components

14.2.1 Learning management system

14.2.2 e-Learning authoring tools

14.2.3 e-Learning delivery systems

14.2.4 Web-based training delivery

14.2.5 Asynchronous collaborative delivery

14.2.6 Synchronous collaborative delivery

14.2.7 Learning content management systems

14.2.8 Informal learning

14.3 Blended solutions

14.4 Blended learning and live virtual classrooms

Chapter 15. Making the case for e-Learning

15.1 The learning evolution

15.2 Value propositions

15.2.1 Cost reduction

15.2.2 Globalization

15.2.3 Mobile workforce

15.2.4 Reduced cycle times

15.3 Learning and return on investment (ROI)

15.3.1 Steps to calculating ROI

15.3.2 A case study using live virtual classroom technology

15.4 IBM, an e-Learning company

Chapter 16. Cultural adoption and organizational readiness

16.1 Learning strategy in the organization

16.2 Share the vision across the organization

16.3 Lay the foundations for an e-Learning strategy

16.4 Implement the strategy

16.4.1 Integrate technologies

16.4.2 Do not "roll-out"

16.4.3 Culture change takes time

16.5 Transitioning to new roles

16.5.1 Overcoming resistance

16.5.2 Traditional training personnel in a new context

16.6 Assess the effectiveness of e-Learning

16.6.1 Ten things we know about good learning

16.6.2 Quality assurance

Appendix A. Technotes

Installing on the Session Server takes too long.

Problem

Solution

To troubleshoot a lengthy install

Eliminating SMTP relay weakness

Problem

Appendix B. Analysis Worksheet

Appendix C. Script Worksheet

Appendix D. Curriculum Map Worksheet

Appendix E. LotusScript user export routines

E.1 Before you begin

E.2 What the code does

E.3 Setting up your virtual classroom export routines

E.3.1 Creating the UserMigration LotusScript library

E.3.2 Creating the agents

E.3.3 Using the agents

Appendix F. Troubleshooting

Online Help

Known limitations

General information

Installation

Non-English character support

Creating courses

Scheduling sessions

Enrolling in sessions

Running sessions

User administration

Related publications

IBM Redbooks

Other resources

Education

Referenced Web sites

How to get IBM Redbooks

IBM Redbooks collections

Index

Back cover.

Notes:

Rev. ed. of: Using the IBM Lotus LearningSpace-Virtual Classroom. 2002.

"July 2002."

"Lotus software"--Cover.

"SG24-6842-01."

Includes bibliographical references and index.

OCLC:

842973239