101 ways to build better relationships with your customers / Peter R. Garber.

Format:

Book

Author/Creator:

Garber, Peter R.

Language:

English

Subjects (All):

Customer services.

Customer relations.

Physical Description:

1 online resource (166 p.)

Edition:

1st edition

Other Title:

One hundred one ways to build better relationships with your customers

One hundred and one ways to build better relationships with your customers

Place of Publication:

Amherst, Mass. : HRD Press, c2007.

Language Note:

English

System Details:

text file

Summary:

Avoid common mistakes made with customers and increase your chance of business survival 101 Ways to Build a Better Relationship with Your Customers. Building better customer relationships is not just something that would be nice to do - it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers - starting with the next contact you make. The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that

Contents:

Table of Contents; Introduction; Part 1 - Customer Expectations; Part 2 - Problem Solving Together; Part 3 - Communicating with the Customer; Part 4 - Understanding the Customer; Part 5 - Supporting the Customer; Part 6 - Achieving Results

Notes:

Description based upon print version of record.

ISBN:

9781599969770

1599969777

OCLC:

476119588