Benchmarking in tourism and hospitality industries : the selection of benchmarking partners / Karl W. Wöber.

Format:

Book

Author/Creator:

Wöber, Karl W.

Language:

English

Subjects (All):

Benchmarking (Management).

Hospitality industry--Management.

Hospitality industry.

Tourism--Management.

Tourism.

Physical Description:

1 online resource (275 p.)

Edition:

1st ed.

Place of Publication:

Oxford, U.K. : CABI Pub., c2002.

Language Note:

English

Summary:

Benchmarking is a buzzword of the 1990's that desribes a method for comparing different companies, by measuring various data, performance and goals. This book focuses on the methodological aspects of the right selection of benchmarking partners.

Contents:

Contents; Preface; Acknowledgements; Chapter 1 Introduction; Chapter 2 Benchmarking Studies in the Tourism and Hospitality Industries; Chapter 3 Measuring Business Performance; Chapter 4 Methods for Estimating the Production Function; Chapter 5 The Austrian Hotel and Restaurant Panel; Chapter 6 A Mixture Regression Model; Chapter 7 Data Envelopment Analysis; Chapter 8 Evolutionary Data Envelopment Analysis; Chapter 9 Perspectives of Benchmarking Decision Support Systems in Tourism and Hospitality Management; Appendix A; Appendix B; References; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 234-256).

ISBN:

1-280-82964-8

9786610829644

0-85199-756-2

OCLC:

476061210