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The milkshake moment : overcoming stupid systems, pointless policies, and muddled management to realize real growth / Steven S. Little.
- Format:
- Book
- Author/Creator:
- Little, Steven S., 1961-
- Language:
- English
- Subjects (All):
- Industrial management.
- Integrity.
- Conformity.
- Employee empowerment.
- Organizational effectiveness.
- Physical Description:
- 1 online resource (207 p.)
- Edition:
- 1st ed.
- Other Title:
- Overcoming stupid systems, pointless policies, and muddled management
- Place of Publication:
- Hoboken, N.J. : John Wiley & Sons, c2008.
- Language Note:
- English
- System Details:
- Mode of access: World Wide Web.
- Summary:
- Growth is the central focus of every business, yet many businesses continually find ways to shoot themselves in the foot. In Milkshake Moment, Steven Little shows you how to identify and overcome the stifling behaviors built into your organization and get you back on track to substantive change and real growth. Read Milkshake Moment and find out how to ditch the pointless policies and stupid rules so you can give your customers what they really want; they'll reward you for it.
- Contents:
- The milkshake moment
- It was a dark and stormy night
- Half empty or half full?
- This is not a customer service book
- Foster "grow" versus status quo
- A brief history of organizations and man(agement)
- Toddlers and trust
- Some shocking behavior
- Lessons from the cubicle farm
- The managed
- The led
- Put purpose before profit
- It's never about money
- The wizard of Westwood
- Profit pushers
- NoClu Motors, Inc.
- Purpose in the plan
- You gotta serve somebody
- Insource crucial judgment
- Edicts made on high
- Peeves from below
- Participatory policy making
- How 'bout them pomegranates?
- Come harter or high water
- Address the "people problem" problem
- The people problem polka
- Eric's excalibur
- Why people work
- Care for customers
- Home team drops the ball
- The big secret to great customer service
- Even geniuses struggle to serve
- It takes a hero
- The future is already here...some folks just aren't getting the memos.
- Notes:
- Includes index.
- Includes bibliographical references and index.
- Description based on metadata supplied by the publisher and other sources.
- ISBN:
- 9786611285456
- 9781118039526
- 1118039521
- 9781281285454
- 1281285455
- 9780470289945
- 0470289945
- OCLC:
- 476150983
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