Quality improvement: implications for health care professionals and managers / Guest editor, Kristina L. Guo.

Format:

• Book

Contributor:

• Guo, Kristina L.

Series:

• International Journal of Healthcare Quality Assurance. No. 6 ; v. 17.
• International Journal of Healthcare Quality Assurance. No. 6 ; Vol. 17

Language:

English

Subjects (All):

• Medical care--Quality control.
• Total quality management.

Physical Description:

1 online resource (76 p.)

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group Publishing, c2004.

Language Note:

English

Summary:

Voluntary organisations are an integral part of community care, and the available research indicates the value of their social support role. However, surprisingly little is known about the forms and functions of this support, or the links to the formal support provided by the National Health Service (NHS), so hampering quality improvements. Therefore, a small sample of voluntary service organisations in one English county participated in a pilot study. This involved the staff and users of these organisations, and a geographically linked sample of NHS mental health professionals. Interview data

Contents:

• Contents; Abstracts & keywords; Abstracts & keywords French; Guest editorial; Analysis of the forms, functions and facilitation of social support in one English county: a way for professionals to improve the quality of health care; A new tool for measurement of process-based performance of multispecialty tertiary care hospitals; Nursing work environment and quality of care: differences between units at the same hospital; Quality management in health care: a 20-year journey; Quality improvement techniques to improve patient satisfaction
• Identification of seniors at risk: process evaluation of a screening and referral program for patients aged 75 in a community hospital emergency departmentCompleting the circle: from PD to PDSA; Call for papers

Notes:

Description based upon print version of record.

ISBN:

• 1-280-51445-0
• 9786610514458
• 1-84544-183-4

OCLC:

61387851