The software deployment mystery...solved! : a customer guide / [Bill Bierds ... et al.].

Format:

Book

Contributor:

Bierds, Bill.

International Business Machines Corporation. International Technical Support Organization.

Series:

IBM redbooks.

IBM redbooks

Language:

English

Subjects (All):

Application software--Development.

Application software.

IBM computers--Programming.

IBM computers.

Physical Description:

xvi, 156 p. : ill.

Edition:

3rd ed.

Place of Publication:

Rochester, MN : IBM, International Technical Support Organization, c2004.

Language Note:

English

Contents:

Front cover

Contents

Notices

Trademarks

Preface

The team that wrote this redbook

Become a published author

Comments welcome

Chapter 1. Why focus on software deployment

1.1 What makes software deployment so difficult

1.2 Why have a Software Deployment Method

1.3 The Software Deployment Team

1.4 The Software Deployment Method

1.4.1 Phase 0: Prepare for deployment

1.4.2 Phase 1: Refine and promote the plan

1.4.3 Phase 2: Deploy software

1.4.4 Software deployment method: A continuous process

1.5 Software deployment best practices

1.6 The readiness plan

1.7 Solution Assurance Review

1.8 Software solution work products

1.9 Software deployment: A two-way street

Chapter 2. Roles and responsibilities

2.1 Internal team

2.1.1 Enterprise Business Sponsor

2.1.2 Stakeholders, sponsors, and project leads

2.1.3 Global Project Lead

2.2 Team IBM

2.3 IBM Client Team

2.3.1 IBM Client Executive

2.3.2 IBM Client Representative

2.3.3 IBM Client IT Architect

2.4 IBM Software Team

2.4.1 IBM Software Sales Representative (SSR)

2.4.2 IBM Specialty Software Sales Representative (SSSR)

2.4.3 IBM Software IT Architect (SWITA)

2.4.4 IBM Software IT Specialist (ITS)

Chapter 3. Software deployment best practices

3.1 Identify an Enterprise Business Sponsor and stakeholders

3.2 Centralize software fulfillment

3.3 Implement a license management tool and process

3.4 Hire deployment services

3.5 Determine your deployment readiness

3.6 Commit to self-sufficiency

3.7 Define a time-to-value and ROI strategy

3.8 Communicate and market the vision

3.9 Software deployment workshop

Chapter 4. Value realization

4.1 Value statement and value timeline

4.2 The buying decision

4.3 Return on investment

4.3.1 Hard (tangible) ROI.

4.3.2 Soft (intangible) ROI

4.3.3 Realizing value with hard and soft ROI

4.3.4 ROI must support the business strategy

4.3.5 An approach to analyzing ROI

4.3.6 When business goals are met, everyone wins

4.3.7 Example ROI: Current value

Chapter 5. Software deployment Phase 0: Prepare for deployment

5.1 Step 0: Create the Software Deployment Team

5.1.1 Owners and participants

5.1.2 Inputs, tasks, and outputs

5.1.3 Benefits

5.2 Step 1: Review the deployment documentation

5.2.1 Owners and participants

5.2.2 Inputs, tasks, and outputs

5.2.3 Benefits

5.2.4 Documentation review tips

5.3 Step 2: Develop a high-level deployment plan

5.3.1 Owners and participants

5.3.2 Inputs, tasks, and outputs

5.3.3 Benefits

5.4 Step 3: Establish the deployment partnership

5.4.1 Owners and participants

5.4.2 Inputs, tasks, and outputs

5.4.3 Benefits

Chapter 6. Software deployment Phase 1: Refine and promote plan

6.1 Step 4: Refine the deployment plan

6.1.1 Owners and participants

6.1.2 Inputs, tasks and outputs

6.1.3 Benefits

6.2 Step 5: Finalize the deployment plan

6.2.1 Owners and participants

6.2.2 Inputs, tasks, and outputs

6.2.3 Benefits

6.3 Step 6: Conduct the initial deployment kickoff meeting

6.3.1 Owners and participants

6.3.2 Inputs, tasks, and outputs

6.3.3 Benefits

Chapter 7. Software deployment Phase 2: Deploy software

7.1 Step 7: Achieve the quick deployment wins

7.1.1 Owners and participants

7.1.2 Inputs, tasks, and outputs

7.1.3 Benefits

7.2 Step 8: Execute the deployment plan

7.2.1 Owners and participants

7.2.2 Inputs, tasks, and outputs

7.2.3 Benefit

7.3 Step 9: Identify new business needs

7.3.1 Owners and participants

7.3.2 Inputs, tasks, and outputs

7.3.3 Benefits

7.4 Step 10: Update the business plan.

7.4.1 Owners and participants

7.4.2 Inputs, tasks, and outputs

7.4.3 Benefits

Chapter 8. Managing software deployment projects

8.1 Project timing

8.2 Getting started

8.3 Managing the success of your first project

8.3.1 Managing at the milestone level

8.3.2 Handling project management challenges

Chapter 9. Managing global software deployment projects

9.1 How the coverage model works

9.2 Global deployment checklist

9.2.1 Global level activities (primary, full-time coverage)

9.2.2 Local sites (secondary, part-time coverage)

9.2.3 Local sites (tertiary, on-demand coverage)

9.3 More about the global deployment activities

9.3.1 Identify the Enterprise Business Sponsor

9.3.2 Obtain a list of software deployment locations

9.3.3 Arrange full-time and part-time coverage

9.3.4 Arrange on demand (tertiary) coverage

9.3.5 Conduct bi-weekly meetings with global deployment teams

9.3.6 Checkpoint deployment satisfaction

9.3.7 Provide regular progress reports

9.4 A global deployment coverage example

Chapter 10. Software deployment resources: Support, education, tools

10.1 License management

10.1.1 Taking control of software licenses

10.1.2 IBM Tivoli License Manager

10.2 Communication tools

10.2.1 Instant messaging, Web conferencing, and team workplaces

10.2.2 Easy Access Portals

10.3 Self-help

10.3.1 Problem management

10.3.2 License acquisition and entitlement with Passport Advantage

10.3.3 Software maintenance via Passport Advantage

10.4 Premium support

10.5 Education

10.6 Deployment services

Appendix A. Software solution work products

Work products used by SDM

Work product examples

Architecture decisions document

Architecture overview

Business context diagram

Component model

Component flow model

Current IT environments.

Current business organization

Envisioned goals and issues

Current IT standard

Mapping business initiatives to projects

Mapping projects to proposed products and solutions

Non-functional requirements

Operational model

Project description

System context diagram

Systems context diagrams for an integration architecture

Use cases

Viability assessment

Appendix B. Software deployment checklist

Software deployment steps

Phase 0: Prepare for deployment

Step 0: Create the Software Deployment Team

Step 1: Review the contract content and critical deployment documents

Step 2: Develop a high-level deployment plan

Step 3: Establish a deployment partnership

Phase 1: Refine and promote the plan

Step 4: Refine the high-level deployment plan

Step 5: Finalize the deployment plan

Step 6: Conduct deployment kickoff meetings

Phase 2: Deploy software

Step 7: Achieve quick deployment wins

Step 8: Execute the deployment plan

Step 9: Identify new business needs

Step 10: Update the business plan

Appendix C. Global software deployment checklist

Global-level activities executed by global deployment lead

Local sites (secondary 'part-time' coverage)

Local sites (tertiary 'on demand' coverage)

Appendix D. Additional material

Locating the Web material

Using the Web material

How to use the Web material

Glossary

Related publications

Online resources

How to get IBM Redbooks

Help from IBM

Index

Back cover.

Notes:

"August 2004."

"SG24-6070-02."

Includes bibliographical references and index.

OCLC:

932363690