Implementing effective TQM : an Emerald guide.

Format:

Book

Language:

English

Subjects (All):

Management.

Total quality management.

Physical Description:

74 p.

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group Publishing, c2005.

Language Note:

English

Summary:

According to recent figures, only 20-36% of organizations that have attempted to implement a TQM program have achieved some sort of significant or even tangible improvements in quality, productivity, competitiveness or financial return. So why is this much hailed management tool failing to live up to expectations? One possible reason is the all-encompassing nature of Total Quality Management.

Contents:

Cover

Introduction

Corporate ethics in TQM: management versus employee expectations and perceptions

Does soft TQM predict employees' attitudes?

Have TQM organisations adjusted their performance management (appraisal) systems?

Looking through and beyond the TQM horizon: Lessons learned from world-class companies

Total quality management (TQM): an overview

TQM: why it will again become a top management issue.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-280-70637-6

9786610706372

OCLC:

743206879

Publisher Number:

9781846632839