IBM WebSphere voice systems solutions implementation guide / [Guy Kempny ... et al.].

Format:

Book

Contributor:

Kempny, Guy.

International Business Machines Corporation. International Technical Support Organization.

Series:

IBM redbooks.

IBM redbooks

Language:

English

Subjects (All):

Internet telephony.

WebSphere.

Physical Description:

xvi, 582 p. : ill.

Edition:

1st ed.

Other Title:

WebSphere voice systems solutions implementation guide

Place of Publication:

Research Triangle Park, NC : IBM, International Technical Support Organization, 2003.

Language Note:

English

System Details:

text file

Summary:

The WebSphere Voice Server product is a member of the IBM WebSphere software family. It provides a platform that enables the creation of voice applications through industry standards such as VoiceXML and Java. The WebSphere Voice Server facilitates the deployment of voice applications by interfacing with voice standards such as Cisco VoIP, IBM DirectTalk, and Dialogic platforms. It further aids the development of these applications by providing development tools. This IBM Redbooks publication discusses the functionality of WebSphere Voice Server in the context of real business environments. We introduce the voice environment and the WebSphere Voice Server. We cover in great detail the various operating platforms supported by WebSphere Voice Server (Dialogic, Cisco, and DirectTalk - also referred to as WebSphere Voice Response). The product has been further enhanced to function on both Intel and AIX systems. The book goes into some depth about this new functionality. Additionally, we discuss both the Software Developers Kit (SDK) and the Voice Toolkit that are available for the development of voice applications. A step-by-step approach was taken to walk through the development of a VoiceXML application utilizing both of these tools, and taking advantage of the new functions provided within them.

Contents:

Front cover

Contents

Notices

Trademarks

Preface

The team that wrote this redbook

Become a published author

Comments welcome

Chapter 1. Voice technologies

1.1 Access to information through voice

1.2 What are voice applications?

1.3 Speech recognition

1.4 Text-to-speech

1.5 Terminology

1.6 VoiceXML

1.7 Application development

1.7.1 Available tools

1.7.2 Creating and deploying an application

1.7.3 Integrating speech recognition and TTS

1.8 Hardware technology

1.8.1 IBM

1.8.2 Intel Dialogic

1.8.3 Aculab

Chapter 2. IBM voice solutions

2.1 WebSphere Voice Server

2.1.1 Voice-enabling Web applications

2.1.2 Speech-enabling IVR applications

2.2 WebSphere Voice Response

2.2.1 WebSphere Voice Response for AIX, V3.1

2.2.2 WebSphere Voice Response for Windows NT and Windows 2000, Version 3.1

2.3 WebSphere Voice Toolkit

2.4 WebSphere Voice Server SDK

Chapter 3. WebSphere Voice Server with WebSphere Voice Response for Windows, V3.1

3.1 Setup and install process

3.2 WebSphere Voice Server V3.1 prerequisites

3.3 Installation of IBM Cross Platform Technologies for Windows

3.4 Installation of LUM

3.5 Installing Dialogic System Release 5.1

3.6 Installing Dialogic System Release 5.1.1 Service Pack 1

3.6.1 Dialogic card configuration

3.6.2 Testing the card

3.7 Installation of WebSphere Voice Response

3.7.1 WebSphere Voice Response ServicePak 1

3.8 Configuring licensing software

3.8.1 Configuring LUM for stand-alone setup

3.9 Installation of WebSphere language support

3.10 Installation of WebSphere Voice Server

3.10.1 Stand-alone installation

3.11 Configuration of WebSphere Voice Server

3.12 Testing system

3.13 Echo cancellation

3.13.1 Dialogic card installation

3.13.2 Digital environment.

Chapter 4. WebSphere Voice Server with WebSphere Voice Response for AIX V3.1

4.1 WebSphere Voice Server with WebSphere Voice Response for AIX

4.1.1 WebSphere Voice Server

4.1.2 Programming model

4.1.3 Architecture

4.1.4 WebSphere Voice Server for AIX V3.1 prerequisites

4.2 WebSphere Voice Server installation

4.2.1 Telephone structure

4.2.2 Computer hardware

4.2.3 Software

4.3 AIX configuration

4.4 Installation of WebSphere Voice Response for AIX

4.4.1 Hardware installation of WebSphere Voice Response for AIX

4.4.2 Software installation of WebSphere Voice Response

4.4.3 Creation of an administrator

4.4.4 Installation of PTFs for WebSphere Voice Response

4.4.5 Create database for WebSphere Voice Response

4.4.6 Grant owner for DTXA

4.4.7 License Use Management

4.4.8 Starting WebSphere Voice Response

4.4.9 Configuration of packs

4.5 Testing WebSphere Voice Response installation

4.6 Installation of WebSphere Voice Server

4.6.1 Installation of WebSphere Voice Server server

4.6.2 Grant an administrator to WebSphere Voice Server server

4.6.3 Configuring the WebSphere Voice Server server

4.6.4 Starting server components

4.6.5 Installation of the WebSphere Voice Server client

4.6.6 Setting environment

4.6.7 Importing WebSphere Voice Server filesets

4.6.8 Importing Java components

4.6.9 Starting WebSphere Voice Server client

4.7 Testing our implementation

4.8 Call transfer application

4.9 Add new languages

4.9.1 Add single-byte languages

4.9.2 Add double-byte language

4.10 Integrating AIX and Windows 2000 system

4.10.1 Setup

4.10.2 Installation

4.10.3 Connection of AIX and Windows 2000

4.11 Managing the environment

4.11.1 Commands of WebSphere Voice Response

4.11.2 Commands of WebSphere Voice Server

4.11.3 Some tips.

Chapter 5. Cisco telephony environment

5.1 Voice Server for Cisco Environment installation

5.1.1 Requirements for Voice Server in a Cisco environment

5.1.2 Voice Server installation

5.2 Telephony environment configuration

5.3 Checking your installation

5.3.1 Specific parameters

5.3.2 Validating the configuration file

5.3.3 Using Voice Server commands

5.4 The final test

5.5 Testing on a PC

5.6 Voice Server considerations

Chapter 6. Dialogic environment

6.1 Voice Server in the Dialogic environment

6.1.1 System configurations

6.2 Hardware and software prerequisites

6.2.1 Prerequisite hardware/software for stand-alone configuration

6.2.2 Prerequisite hardware/software for full distribution configuration

6.2.3 Prerequisite hardware/software for mixed distribution configuration

6.2.4 Language support component

6.3 Dialogic environment

6.3.1 Installing Dialogic System Release 5.1.1

6.3.2 Installing Dialogic System Release 5.1.1 Service Pack 1

6.3.3 Installing GlobalCall Protocols 1.00

6.3.4 Dialogic card installation

6.3.5 Dialogic card configuration

6.3.6 Card configuration parameters for D/120JCT-LS

6.3.7 Testing the card

6.3.8 Voice Server prerequisite software

6.3.9 Voice Server installation

6.4 Configuring Voice Server

6.4.1 VVTDefaults configuration file

6.4.2 System management file

6.4.3 Specific parameters

6.4.4 Validating the configuration file

6.4.5 Using Voice Server commands

6.5 The final test

6.6 Distributed installation

6.7 Dialogic digital cards

6.7.1 Dialogic D/41JCT-LS card

6.7.2 Dialogic D/240JCT-T1 card

6.7.3 Dialogic D/480JCT-2T1 card

6.8 Voice Server considerations

Chapter 7. WebSphere Voice Server for Windows 2000 with Software Developers Kit V3.1

7.1 The Software Developers Kit (SDK).

7.1.1 Updates from SDK 2.1 to SDK 3.1

7.1.2 The WebSphere Voice Server for Windows 2000 with SDK 3.1 components

7.2 WebSphere Voice Server for Windows 2000 with SDK 3.1 prerequisites

7.3 WebSphere Voice Server SDK 3.1 installation

7.3.1 Uninstalling the SDK

7.3.2 TTSCLEAN utility

7.3.3 Implementing the Secure Sockets Layer (SSL) protocol

7.3.4 Unpacking the SDK

7.3.5 Unpacking the SDK language

7.3.6 Running the SDK setup

7.3.7 Unpacking the concatenative text-to-speech language

7.3.8 Audio setup for the SDK

7.3.9 Starting the VoiceXML browser

7.3.10 Testing the application in text mode

7.3.11 Testing the application in audio mode

7.3.12 Sample VoiceXML applications

Chapter 8. VoiceXML application development using Voice Toolkit 3.1

8.1 Voice Toolkit

8.1.1 WebSphere Voice Toolkit prerequisites

8.1.2 WebSphere Voice Toolkit installation

8.1.3 Voice Toolkit settings

8.1.4 VoiceXML editor

8.1.5 Developing a VXML application

8.1.6 Grammars

8.1.7 Pronunciation Builder

8.1.8 Audio recorder

8.1.9 Adding components

8.1.10 Creating and customizing components

8.2 VoiceXML Debugger

8.3 Testing the application

8.3.1 Access a deployed application

8.4 WebSphere Studio

8.5 Utilities

8.5.1 Multiple interface and other design considerations

8.5.2 Related publications

Chapter 9. VoiceXML application development using WebSphere Transcoding Publisher

9.1 WebSphere Transcoding Publisher

9.2 How WebSphere Transcoding Publisher can be used

9.2.1 Converting XML to VoiceXML

9.2.2 HTML to VoiceXML transcoding

9.2.3 Mining content from HTML pages

9.2.4 The HTML-to-VoiceXML transcoder

9.3 Using annotation process

9.3.1 Content clipping

9.3.2 Form simplification

9.4 HTML to VoiceXML transcoding limitations.

9.5 Creating a WebSphere Transcoding Publisher project

9.6 Configuring WebSphere Transcoding Publisher

Chapter 10. Voice Server language component

10.1 What is language support?

10.1.1 IBM text-to-speech engine

10.1.2 IBM speech recognition engine

10.1.3 Languages supported

10.2 Language support implementation

10.2.1 Cisco environment

10.2.2 Dialogic environment

10.3 Installing Voice Server Language Support component

10.3.1 Installing process

10.4 Different text-to-speech versions

10.5 Concatenative TTS language

10.5.1 Installing Voice Server concatenative language component

10.5.2 Installing process

10.6 Phrase splicing

Chapter 11. WebSphere Voice Server hardware environments

11.1 WebSphere Voice Server in an IBM ^ BladeCenter distribution

11.1.1 The IBM ^ BladeCenter

11.1.2 Server

11.1.3 Software

11.2 WebSphere Voice Server in a Voice over IP environment

11.2.1 Hardware environment

11.2.2 Software environment

11.3 WebSphere Voice Server for WebSphere Voice Response on Windows Version 3.1

11.4 WebSphere Voice Server on WebSphere Voice Response on AIX 3.1

Chapter 12. WebSphere Portal Technology for Voice

12.1 WebSphere Portal Technology for Voice overview

12.1.1 Portal content

12.1.2 Component connections

12.2 Developing applications

12.2.1 Voice portlet development

12.2.2 Setting up an environment for portlet development

12.2.3 Generating markup using JSPs

12.2.4 Creating deployment descriptors

12.2.5 Packaging and deploying a voice portlet

12.2.6 Using the Everyplace Toolkit

12.3 Components

12.3.1 Overview

12.3.2 Featured components

12.3.3 Supporting components

12.4 Third-party components

12.4.1 Required

12.5 CD contents

12.5.1 Portal for Voice information

12.5.2 Contents

12.6 Additional information.

12.7 Installation planning.

Notes:

"January 2003."

"This edition applies to WebSphere Voice Server for Windows 2000 and AIX, V3.1, WebSphere Voice Response for AIX, V3.1, and WebSphere Voice Response for Windows NT and Windows 2000, V3.1"--T.p. verso.

"SG24-6884-00."

Includes bibliographical references (p. 571-573) and index.

OCLC:

842634221