IBM WebSphere Voice Server for Multiplatforms V5.1.1/V5.1.2 handbook / James Chamberlain ... [et al.].

Format:

Book

Author/Creator:

Chamberlain, James., Author.

Series:

IBM redbooks.

Redbooks

Language:

English

Subjects (All):

Web servers.

Internet telephony.

WebSphere.

Physical Description:

xxviii, 464 p. : ill.

Edition:

1st ed.

Place of Publication:

Research Triangle Park, N.C. : IBM, International Technical Support Organization, c2005.

Language Note:

English

Summary:

IBM's next generation WebSphere Voice Server V5.1.1 and V5.1.2 products leverage the power of IBM WebSphere Application Server. It supports full open standards for grammar, lexicon, and Text to Speech markup development. It uses the Media Resource Control Protocol (MRCP) V1 Draft 4 for interoperability with a variety of Interactive Voice Response (IVR) companies. This IBM Redbooks publication will help deploy voice-enabled applications using WebSphere Voice Server and it will give you a broad understanding of the WebSphere Voice Server architecture. It will also help you to plan, install, tailor, and configure your voice development environment on Microsoft Windows XP or 2000 Professional using WebSphere Studio Site Developer V5.1.2, and the Voice Toolkit for WebSphere Studio V5.1. This book also demonstrates the use of the VoiceXML markup language, Automatic Speech Recognition (ASR), Text to Speech (TTS), and the WebSphere Voice Server technologies through examples. A basic knowledge of VoiceXML development, voice-enabled application development using WebSphere Voice Server, and Interactive Voice Response (IVR) is assumed.

Contents:

Front cover

Contents

Figures

Tables

Notices

Trademarks

Preface

The team that wrote this redbook

Become a published author

Comments welcome

Part 1 Introduction, planning, and installation

Chapter 1. Introduction to speech technology

1.1 Overview of voice technology

1.2 Typical Interactive Voice Response (IVR) scenario

1.3 Components that make up a speech solution

1.3.1 The telephony network

1.3.2 Telephony components and Interactive Voice Response (IVR)

1.3.3 VoiceXML browser

1.3.4 Web server

1.3.5 Application server

1.3.6 Speech application

1.3.7 Voice server

1.3.8 Text To Speech (TTS)

1.3.9 Automatic Speech Recognition (ASR)

1.4 Overview of WebSphere Voice Server for Multiplatforms V5.1.x

1.4.1 WebSphere Voice Server V5.1.x features

1.4.2 WebSphere Application Server common infrastructure

1.4.3 Interoperability

1.4.4 Tools and utilities

1.4.5 Relationship to other WebSphere products

Chapter 2. Basic deployment solution for WebSphere Voice Server V5.1.1/V5.1.2

2.1 Architecture of a basic deployment solution

2.1.1 WebSphere Voice Server in a basic deployment infrastructure

2.1.2 Basic deployment solution topology

2.2 WebSphere Voice Server V5.1.x planning

2.2.1 Hardware and software prerequisites

2.3 Basic deployment across all platforms

2.3.1 Prerequisites for installation

2.3.2 WebSphere Voice Server installation

2.3.3 Linux environment settings

2.3.4 Verification of installation

2.3.5 Installation of WebSphere Application Server V5.1.0 Fix Pack 1

2.3.6 WebSphere Voice Server Collector tool restoration

2.3.7 Updating the configuration to allow for automatic startup

2.3.8 Tuning

2.4 Silent install of WebSphere Voice Server V5.1.2

Chapter 3. Advanced deployment solution for WebSphere Voice Server V5.1.1/V5.1.2.

3.1 Architecture of an advanced deployment solution

3.1.1 Interactive Voice Response system

3.1.2 WebSphere Voice Server machines

3.1.3 Overview of WebSphere Deployment Manager

3.1.4 Overview of the WebSphere Edge Server Load Balancer component

3.1.5 Multiple language deployment

3.2 Advanced deployment solution topology

3.3 Deployment Manager with WebSphere Voice Server

3.3.1 Hardware and software prerequisites

3.3.2 Local area network requirements

3.3.3 Deployment Manager installation

3.3.4 Verifying the installation

3.3.5 Deployment Manager directory structure

3.3.6 Installing Network Deployment Fix Pack 1

3.3.7 Installing the WebSphere Voice Server Administration Console

3.3.8 Configuring Deployment Manager

3.3.9 Configuring a WebSphere Voice Server node for autostart

3.3.10 Deployment Manager hints and tips

3.3.11 Securing messaging directories and log files

3.4 Load Balancer with WebSphere Voice Server

3.4.1 Hardware and software prerequisites

3.4.2 Microsoft Windows Server 2003 install

3.4.3 Linux installation

3.4.4 Configuring the Load Balancer system

3.4.5 Configuring Load Balancer for high availability

3.4.6 Configuring Load Balancer for autostart

3.4.7 Using Load Balancer to take a machine gracefully out of service

3.4.8 Load Balancer hints and tips

Chapter 4. WebSphere Voice Server administration and configuration

4.1 WebSphere Application Server common infrastructure

4.2 HTTP server configuration

4.3 Using the Administrative Console

4.3.1 Accessing the Administrative Console

4.3.2 Logging out of the Administrative Console

4.3.3 Voice System view

4.3.4 Configuring ASR and TTS

4.3.5 Security

4.4 Command line tools

4.4.1 Adding a voice server to a cell from the command line.

4.4.2 Removing a voice server from a cell from the command line

4.4.3 Starting WebSphere Application Server from the command line

4.4.4 Stopping WebSphere Application Server from the command line

4.4.5 Starting Deployment Manager from the command line

4.4.6 Stopping Deployment Manager from the command line

4.4.7 Other commands

4.5 Using scripts

4.5.1 Modifying the WebSphere Voice Server configuration parameters using scripts

4.5.2 Sample scripts

4.6 Tivoli performance viewer

4.6.1 Starting the Tivoli Performance Viewer

4.6.2 Setting performance monitoring levels

4.6.3 Customizing the Tivoli Performance Viewer

Chapter 5. WebSphere Voice Server configuration for specific IVRs

5.1 WebSphere Voice Server and IVRs support

5.2 Genesys Voice Platform Enterprise Edition V6.5.5

5.2.1 Preparing GVP to communicate with WebSphere Voice Server

5.2.2 Using the GVP Configurator for MRCP ASR Support

5.2.3 IBM TTS connector for Genesys for WebSphere Voice Server installation

5.2.4 Configuring the IBM TTS Connector

5.2.5 WebSphere Voice Server configuration script for Genesys Voice Platform

5.2.6 Uninstalling the IBM TTS connector for Genesys Voice Platform

5.3 Cisco IVR

5.3.1 Tuning the Cisco gateway

5.4 WebSphere Voice Response

5.4.1 Setting up WebSphere Voice Response

5.4.2 Configuring default.cff

5.4.3 WebSphere Voice Server configuration script for WebSphere Voice Response

5.4.4 Sample VoiceXML for testing WebSphere Voice Server

5.4.5 Sample CCXML for testing Load Balancer

Chapter 6. WebSphere Voice Server and IBM ^ BladeCenter technology

6.1 WebSphere Voice Server in an IBM ^ BladeCenter distribution

6.2 IBM ^ BladeCenter

6.2.1 The IBM ^ BladeCenter configuration

6.3 WebSphere Application Server Network Deployment Load Balancer.

6.3.1 Assigning weighting priority to servers

6.3.2 Server provisioning at its best

6.4 Expanding the WebSphere Voice Server deployment

6.5 Multiple IBM ^ BladeCenter environment

Part 2 Voice-enabled application design and testing

Chapter 7. Voice Toolkit V5.1 for WebSphere Studio installation for Windows

7.1 Obtaining the software

7.1.1 Voice Toolkit V5.1 for WebSphere Studio Electronic Download

7.2 Voice Toolkit V5.1 for WebSphere Studio prerequisites and planning

7.2.1 Preparing for offline installation

7.3 WebSphere Studio Site Developer V5.1.2 Installation

7.4 Voice Toolkit V5.1 for WebSphere Studio Installation

7.5 Update WebSphere Studio Site Developer with Voice Toolkit

Chapter 8. Developing and testing grammars and lexicons

8.1 Grammar development

8.1.1 Starting Voice Toolkit V5.1

8.1.2 Creating a simple grammar

8.1.3 Opening the Grammar Editor

8.1.4 Grammar syntax

8.1.5 Adding rules and rule references

8.1.6 Making phrases optional

8.1.7 Adding Semantic Interpretation

8.2 Grammar testing

8.2.1 Local grammar testing with live audio

8.2.2 Remote testing with audio files via MRCP

8.2.3 Testing with text

8.2.4 Grammar enumeration

8.3 Lexicon development

8.3.1 Creating a lexicon file

8.3.2 Opening the Lexicon Editor

8.3.3 Generating a lexicon from a grammar

8.3.4 Creating and modifying pronunciations

8.3.5 Unknown words

8.3.6 Adding lexicon references to the application

8.3.7 Testing a grammar with a lexicon

8.4 New features of WebSphere Voice Toolkit V6.0

8.4.1 Graphical Grammar Builders

8.4.2 Local Voice Server for MRCP testing

8.4.3 Grammar conversion

8.4.4 Lexicon file generation

8.4.5 Voice Trace Analyzer

Chapter 9. Voice Trace Analyzer

9.1 Overview

9.2 Preparation for using Voice Trace Analyzer.

9.2.1 Enabling trace on WebSphere Voice Server V5.1.x

9.2.2 Running the Collector Tool

9.3 Voice Trace Analyzer overview

9.3.1 Starting the Voice Trace Analyzer

9.3.2 Voice Trace Analyzer Recognitions tab

9.3.3 Voice Trace Analyzer Grammars tab

9.3.4 Voice Trace Analyzer Problems tab

9.3.5 Voice Trace Analyzer Call Flow Tab

9.3.6 Voice Trace Analyzer Statistics Tab

9.4 Listening/Analyzing Audio for Recognition Problems

9.5 Transcription and Session Completion analysis

9.6 Voice Trace Analyzer export features

9.7 Troubleshooting tips

9.7.1 Using the MRCP session identifier

9.7.2 Isolating each application's analysis results

Chapter 10. Troubleshooting WebSphere Voice Server V5.1.1/V5.1.2

10.1 Problem determination

10.2 Understanding messages and alarms

10.2.1 In-depth logging of error messages

10.3 Administrative Console

10.4 Understanding log messages

10.5 Enabling and monitoring trace

10.6 Collecting trace and log information

10.7 Understanding the Voice Trace Analyzer tool

10.8 Common troubleshooting tips

10.9 How to best use grammar caching

10.10 Testing Automatic Speech Recognition and synthesis

10.10.1 Testing from the command line on a WebSphere Voice Server machine

10.10.2 Testing grammars using the Voice Toolkit

Part 3 Appendixes

Appendix A. ITSO lab hardware descriptions

WebSphere Voice Server on Intel Servers

Server 1: IBM ^ xSeries 206: Machine Type/Model 8482-2RU

Server 2: IBM ^ xSeries 230: Machine Type/Model 8658-61Y

Server 3: IBM ^ xSeries 345: Machine Type/Model 8670-M1X

IVR 1: WebSphere Voice Response on IBM ^ pSeries

IVR 2: Avaya Interactive Response (Avaya IR) V1.3 on a Sun Workstation

IVR 3: Cisco Internet Operating System (IOS) on a Cisco AS5400 Series Universal Gateway.

IVR 4: Cisco Internet Operating System (IOS) on a Cisco 1751-V Multiservice Modular Access Router.

Notes:

"This edition applies to WebSphere Voice Server for Multiplatforms V5.1.1 and V5.1.2."

"December 2005."

Includes bibliographical references and index.

OCLC:

80245526