Management systems and organizational performance : the search for excellence beyond ISO9000 / Martin F. Stankard.

Format:

Book

Author/Creator:

Stankard, Martin F.

Language:

English

Subjects (All):

Organizational effectiveness.

System analysis.

Organizational learning.

ISO 9000 Series Standards.

Physical Description:

1 online resource (338 p.)

Edition:

1st ed.

Distribution:

London : Bloomsbury Publishing, 2024

Place of Publication:

Westport, Conn. : Praeger, 2002.

Language Note:

English

Summary:

Organizations can and must be viewed as systems. This may be the only means of achieving or exceeding the crucial ISO9000 standard of performance. Stankard's research proves that there are ways to design management actions that will enable organizations to facilitate goal-oriented performance.^L While evidence suggests that world-class firms continuously improve their products and processes, their techniques vary. This book gives you a framework for understanding how all of the new management techniques (even the fads) fit-or usually do not fit-your own business, and offers insight into avoiding potential business disasters. Identifying an organizational revolution built on cycles of planning, action, learning, and on a humanized scientific method, Stankard shows how firms that have won the Baldrige Award for performance excellence do, in fact, excel in the marketplace and on Wall Street. This is a unique book for middle to upper management, especially in the operations, information systems, human resource, quality assurance, and strategic planning functions, but also for those involved in state quality award programs nationwide. For general managers of small- to medium-size firms or profit centers, Stankard's work will be an especially useful guide to gaining a competitive edge out of ISO9000.

Contents:

Intro

Contents

Illustrations

Preface

Acknowledgments

PART I Management Systems

CHAPTER 1 See Your Business as a System

CHAPTER 2 Business Excellence and Its Payoff

CHAPTER 3 High Performance Values

PART II Cycles of High Performance

CHAPTER 4 Cycles of Learning, Innovation and Improvement

CHAPTER 5 Cycles: Ideal and Golden

PART III Three Supporting Cycles and Their Interactions

CHAPTER 6 Leadership and Planning Cycle

CHAPTER 7 Capability-Development Cycle

CHAPTER 8 Risk- Return Cycle

CHAPTER 9 Interacting Cycles Generate High Performance

PART IV Achieving High Performance

CHAPTER 10 Assessment: Roadmap to Excellence

CHAPTER 11 From Assessment to Improvement

Appendix: Stankard's Baldrige Bicycle Analogy

References

Index.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (p. [305]-309) and index.

ISBN:

9798400681936

9780313006746

0313006741

OCLC:

614507010