Corporate conversations : a guide to crafting effective and appropriate internal communications / Shel Holtz.

Format:

Book

Author/Creator:

Holtz, Shel.

Language:

English

Subjects (All):

Communication in personnel management.

Physical Description:

1 online resource (xii, 292 pages) : illustrations.

Edition:

1st ed.

Place of Publication:

New York : AMACOM, c2004.

Summary:

Everything a company says sends a message to its employees. Organizations that communicate well with their employees boast higher profitability, better customer acquisition and retention, and enhanced reputation. Without a strategically managed employee communications strategy, results suffer. Corporate Conversations is a comprehensive guide to crafting and delivering vital internal messages. The book covers a broad range of issues, including: * the four types of corporate and business communications (human resources, business-related, legal, and informal) * how to communicate bad news * managing employee-to-employee communication * how to measure the impact of internal communications With valuable strategies for aligning all business correspondence with the company message, Corporate Conversations shows professionals at all levels how to improve their communication skills and maximize the power of both traditional and hi-tech communication tools.

Contents:

ormalize employee communications?

What we know about employees

Types of communication

Communication planning

Communication tools

Online communication tools

Ongoing communication

Communicating bad news

Communicating change

Managing communication overload

Organizing, budgeting and using your communications department

Enhancing employee-to-employee communication

Meaing the value of employee communication.

Notes:

Includes bibliographical references and index.

ISBN:

1-281-77021-3

9786611770211

0-8144-2748-0

OCLC:

664113631