Creating the congruent workplace : challenges for people and their organizations / Lloyd C. Williams.

Format:

Book

Author/Creator:

Williams, Lloyd C.

Language:

English

Subjects (All):

Organizational effectiveness.

Work environment.

Physical Description:

1 online resource (221 p.)

Edition:

1st ed.

Distribution:

London : Bloomsbury Publishing, 2024

Place of Publication:

Westport, Conn. : Praeger, 2002.

Language Note:

English

Summary:

For organizational and personal change to happen and be sustainable, there must first be a system of thought balanced against action. Williams and his concept of congruence provide an alternative to the often chaotic, unbalanced ways in which change is currently understood and its accomplishment attempted. He challenges the organizational model of compartmentalized structures, offers a persuasive refutation of the fashionable paradigm of organizational transformation (one based on dominance and control), and argues a provocative notion that innovation is actually the successful result of reworking what has not worked before. A new look at the processes that create organizational movement, Williams' latest book is a guide for leaders, managers, consultants, and corporate practitioners, and a new way for students, teachers, and researchers to rethink the entire change process. Williams has found through his own experience that people focus too closely on the action behaviors of organizations and too little on the thinking behind them. The result is that gaps open up and create pitfalls in our efforts to achieve excellence in human and organizational performance. Williams suggests that organizations innovate themselves into failure. To counter this, he provides a true systemic approach to enhancing organizational performance, a system of what he visualizes as congruence, a way to fit thoughts to actions. It is as much a way of thinking, says Williams, as it is a method toward goals-goals that are clear and essential to the survival of any organization. Drawing liberally upon his own expertise as a teacher, consultant, and therapist, he helps others to appreciate the successes that can be realized when balance and the alignment of thought and action are achieved, and when the search for change becomes a planned, focused, and systemic endeavor.

Contents:

Cover

Creating the Congruent Workplace

Contents

Tables and Figures

TABLES

FIGURES

Preface

Introduction: Getting the Picture

A BEGINNING

The Changing Paradigm of Thought and Action

THE NEED FOR CHANGE

Chapter 1 The Destruction of Balance in Our Personal and Professional Lives and the Need for a Change

STATEMENT OF THE PROBLEM

DEFINITION OF TERMS

Congruence

Alignment

Congruence Theory

Phenomenology

Decision Making

Horizonalization

People Behavior

Structure

Environment

Employee Satisfaction

Manager Satisfaction

Equality

Reciprocity

Empowerment

Representation

Interpretation

Commitment

Discord

Emergence

Acknowledgment

Disclosure

Self-Indulgence

Reemergence

Dual-Process Paradigms

PERSONAL AND ORGANIZATIONAL MOVEMENT

Chapter 2 The Challenge to Think Differently: Explorations into Our Organizational Thinking and Its Impact on Our Lives

THINKING STYLES

Classical Thinking

Scientific Thinking

Communication Thinking

Field Thinking

Evolutionary Thinking

Process Thinking

THINKING APPLICATIONS

Chapter 3 Exploring the Concept of Congruence: The Makings of C6

PSYCHOLOGICAL IMPACT ON ORGANIZATIONAL ACTIONS

BUSINESS PERFORMANCE THEORIES

Karl Marx

Emile Durkheim

Max Weber

Adam Smith

Robert Owen

Charles Babbar

Frederick Taylor

Henri Fayol

Mary Parker Follett and Chester Barnard

Hugo Munsterberg

Hawthorne Studies

Dale Carnegie

Douglas McGregor

Jacob Moreno

B. F. Skinner

Fred Fiedler

Frederick Herzberg

Jack Gibb

HUMANISTIC PSYCHOLOGY: IMPACT ON CONGRUENCE THEORY AND THINKING

Carl Rogers

Abraham Maslow

THE CULTURE SHIFT

THE IMPACT OF ETHICS ON THE ISSUES OF ORGANIZATIONAL CONGRUENCE

SHAREHOLDER-BASED ETHICAL THINKING.

Interest-Based Avenues of Ethical Thinking

Rights-Based Avenues of Ethical Thinking

Duty-Based Avenues of Ethical Thinking

Virtue-Based Thinking

THE IMPACT OF ANTHROPOLOGY ON THE ISSUE OF ORGANIZATIONAL CONGRUENCE

THE BEGINNING: FUNCTIONALISM AND INDUSTRIAL ANTHROPOLOGY

ORGANIZATIONAL ANTHROPOLOGY AND SOCIOLOGY IN THE CURRENT ERA

THE ISSUES OF CONGRUENCE AND THE NEED FOR A NEW THEORY

INNOVATING AGAINST THE NORM

CREATING CHANGE

The Demonstration of the Discipline-Movements to New Ways of Knowing

MOVEMENT FROM DYSFUNCTION

STRUGGLES WITH THE ISSUES OF CONGRUENCE

THE CHALLENGE OF THEMATIC ANALYSIS

THE MAKINGS OF C6: BUILDING PERSONAL AND ORGANIZATIONAL CONGRUENCE

Chapter 4 Getting Systems Clarity in Our Lives

TYPE OF RESEARCH AND METHOD

DESIGN OF THE STUDY

NATURE AND SOURCES OF DATA

DATA ANALYSIS AND INTERPRETATION

NOTES

Chapter 5 Embracing the Art and Hope of Organizational and Professional Collaboration

DEVELOPING A PERSPECTIVE OF COLLABORATING WITH ONE ANOTHER

THE FOUR CAPITALS

THE IMPACTS OF COLLABORATION

Mini-Epilogue: Putting a Face on the Process of Congruence Development

Chapter 6 Looking at the Business and Personal Complements That Can Anchor Us

THE CREATION OF COMPLEMENTS

THE ACCOUNTABILITY PROCESS OF COMPLEMENTS

THE TECHNOLOGIES

THE APPEARANCE STANDARD

THE RULES STANDARD

THE PRACTICE STANDARD

Group Simulation: The Integrity Option

Accountability Management

Points for the Listener

Frustration Management

The Importance of Giving "I" Messages

"I" Messages

Roadblocks to Effective Listening

Things to Remember about Successful Conflict Resolution

The Importance of Humor

Guidelines for the Effective Use of Humor

A Positive Approach to Resistance

Low-Yield Strategies

The Art of Successful Intervention.

A Communication Role-Play

A Conflict Resolution Role-Play

A Listening Simulation Exercise

A Problem-Solving Exercise

Group Discussion

Brainstorming the Problem

A Role-Play in Transition

WHERE WE GO FROM HERE

Chapter 7 Experiencing Our Business and Personal Creativity: The Impacts of Emerging Strategies

THE CURRENT EXPERIENCE OF INNOVATION

SETTING THE STAGE FOR CREATION

Chapter 8 Understanding Professional Choice and Creating Business Options

FINDINGS AND INTERRELATIONSHIPS FOR THE CROOK MOTOR COMPANY

Summary

Thoughts for Consideration

First Thought

Second Thought

Third Thought

Fourth Thought

The Memorial Day Weekend

SUMMARY

Chapter 9 Enjoying Our Complexity and Creating a New Business Andragogy for Living

Chapter 10 Putting It Together: The Congruence Development System and Strategies for Building Congruence

UNDERSTANDING THE CONTEXT

REVISITING THE BEHAVIORAL PROCESS

THE CHANGING BUSINESS PARADIGM

Business System Overview

Wholeness

INTEGRATION OF THE BUSINESS PROCESS PARADIGM WITH HUMANITY

THE PEOPLE DEVELOPMENT-HUMAN PROCESS PARADIGM

The Human Process Paradigm in Motion

THE IMPACTS OF A PROCESS PARADIGM APPROACH

NEXT STEPS: UNDERSTANDING THE PROCESS OF THINKING AND ACTING IN CONCERT WITH CHANGE

THE LEVELS APPROACH TO CHANGE

Level One: Data Analysis

Belief Systems Audit

Four-Capital Assessment

Ways of Knowing

Thinking Systems

Intrapsychic Structures

Level Two: Planning

Level Three: The Intervention Process

Level Four: The Maintenance Development Process.

Chapter 11 Putting the Process Together: Steps to Energize the Development of Congruence in the Workplace

THE ANALYSIS PHASE: DISCOVERY

PLANNING: LEARNING TO JUMP THE BROOM AND CREATE, NOT INNOVATE

THE INTERVENTION PROCESS: CREATING AWARENESSES THAT UNLEASH ORGANIZATIONAL AND PERSONAL POTENTIAL

SUSTAINABILITY: WALKING YOUR TALK

THE OVERVIEW

Chapter 12 Where We Go from Here: Risking Being You, All of You

UTILIZATION OF THE CONGRUENCE DEVELOPMENT PROCESS

Organizational Restructures and Changes

Human Resource Management

Conflict Management

Administrative Management

Mergers and Acquisitions

Clinical Therapy

A PERSPECTIVE ON THOUGHT AND ACTION

Bibliography

ARTICLES AND REPORTS

Organizational Psychology

Business Ethics

Social/Cultural Studies

BOOKS

Research

Organizational Psychology, Organizational Development, and Organizational Transformation

Social/Cultural Anthropology

Index

About the Author.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (p. 197-202) and index.

ISBN:

9798400633300

9786610908448

9781280908446

1280908440

9780313011542

0313011540

OCLC:

567919859