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Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
- Format:
- Book
- Author/Creator:
- DiJulius, John R., 1964-
- Language:
- English
- Subjects (All):
- Customer services.
- Consumer satisfaction.
- Customer loyalty.
- Physical Description:
- 1 online resource (192 p.)
- Edition:
- 1st edition
- Other Title:
- Hidden systems that deliver unforgettable customer service
- Place of Publication:
- New York : AMACOM, c2003.
- Language Note:
- English
- System Details:
- text file
- Summary:
- What's the big secret to giving great customer service?
- Contents:
- Secret service systems : creating behind-the-scenes systems
- Secret service at work : implementing secret service systems
- Your front line is your bottom line : the value of your front-line people
- What are we really selling? : making it an experience
- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers
- Creating passionate team members : creating a great corporate culture
- An opportunity to be a hero : turning customer complaints into positive experiences
- Enhancing the quality of lives around us : giving back
- E-nough : getting back to the face-to-face relationships.
- Notes:
- Includes index.
- Description based on print version record.
- ISBN:
- 9780814426975
- 0814426972
- OCLC:
- 475962769
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