A survival guide for working with humans : dealing with whiners, back-stabbers, know-it-alls, and other difficult people / Gini Graham Scott.

Format:

Book

Author/Creator:

Scott, Gini Graham.

Language:

English

Subjects (All):

Conflict management.

Interpersonal conflict.

Interpersonal relations.

Physical Description:

1 online resource (222 p.)

Edition:

1st ed.

Place of Publication:

New York : American Management Association, c2004.

Language Note:

English

Summary:

A down-to-earth, practical approach to making work and business relationships more successful.

Contents:

When sweet revenge isn't so sweet

Watch out for the eggshells

Don' fight

find out!

When to turn down the volume, or find someone else to do it

When a problem spirals out of control

Prepare for the worst-case scenario

When nothing is the best solution

Keep it clear, clear, clear

Choosing your battles

Watch out for confidences

When you're not in the family

Dealing with unearned praise

The blame game

Besting the betrayer

Don't let them ethics you

When someone wants to change the rules

When there's a betrayer in the group

Finders keepers

or not?

Fraud happens

The great communicator

not!

Learning to let 'em go : the demanding client

The give and take paradox

When nothing seems to work, it's time to go legal

Passing the responsibility buck

Get out while you can

When help turns to help!!!

get me out of this

Beating the recommendation game

Knowing when to back off : don't push a negotiation too far

What to do when everything seems to be going wrong

When to keep your cards to yourself

Watch out for warning signs

Don't resign yourself

redesign yourself

Be a problem solver

theirs not yours

Dealing with the boss from hell

Mastering your survival skills

What's your survival quotient? a self-assessment quiz.

Notes:

Includes index.

ISBN:

0-8144-2759-6

OCLC:

475936116