3 options
Virtual reference training : the complete guide to providing anytime, anywhere answers / Buff Hirko, Mary Bucher Ross.
- Format:
- Book
- Author/Creator:
- Hirko, Buff.
- Language:
- English
- Subjects (All):
- Electronic reference services (Libraries)--Study and teaching--Washington (State)--Case studies.
- Electronic reference services (Libraries).
- Electronic reference services (Libraries)--Study and teaching.
- Reference librarians--Training of.
- Reference librarians.
- Reference librarians--In-service training.
- Physical Description:
- 1 online resource (168 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Chicago : American Library Association, 2004.
- Language Note:
- English
- Summary:
- In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.
- Contents:
- Beyond shazam! : training for virtual reference
- Introduction, Washington's Statewide Virtual Reference Project
- Core competencies : knowledge, skills, and aptitudes needed for virtual reference
- Learning through using : the constructivist approach
- Multiple ways of learning : face-to-face and online, individual and collaborative
- Getting started : curriculum development
- Learning activities : taking the user perspective
- Model reference : online behaviors
- Evaluation, modification, and follow-up.
- Notes:
- Description based upon print version of record.
- Description based on publisher supplied metadata and other sources.
- Includes bibliographical references (p. 153-155) and index.
- ISBN:
- 0-8389-3822-1
- 0-8389-9867-4
- OCLC:
- 71802944
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