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Detail process charting : speaking the language of process / Ben B. Graham.
- Format:
- Book
- Author/Creator:
- Graham, Ben B.
- Language:
- English
- Subjects (All):
- Industrial organization--Charts, diagrams, etc.
- Industrial organization.
- Organization charts.
- Reengineering (Management).
- Benchmarking (Management).
- Organizational effectiveness.
- Physical Description:
- 1 online resource (209 p.)
- Edition:
- 1st ed.
- Place of Publication:
- Hoboken, N.J. : Wiley, c2004.
- Language Note:
- English
- Summary:
- Praise for Detail Process Charting""A must-read for any competitive organization, Detail Process Charting: Speaking the Language of Process provides a comprehensive, yet clear, explanation of how to utilize one of the most powerful tools available to improve work processes. [Graham] has successfully integrated the history, success stories, and wisdom of those in the field who have applied this time-tested tool.""-Jim Denyes, Training Manager Naval Occupational Safety and Health, and Environmental Training Center Author, Work Smarter, Not Harder""This book will be a valuable
- Contents:
- Introduction
- Who is involved in process improvement?
- Defining a process improvement project
- Gathering the facts
- Process chart format
- Process chart building blocks
- Charting business processes
- Using process charts
- Process chart stories.
- Notes:
- Description based upon print version of record.
- Includes bibliographical references and index.
- ISBN:
- 1-280-34620-5
- 9786610346202
- 0-471-68086-9
- OCLC:
- 614844222
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