The etiquette edge : the unspoken rules for business success / Beverly Y. Langford.

Format:

Book

Author/Creator:

Langford, Beverly Y., 1942-

Language:

English

Subjects (All):

Business etiquette.

Success in business.

Physical Description:

1 online resource (207 p.)

Edition:

1st edition

Place of Publication:

New York : AMACOM, c2005.

Language Note:

English

System Details:

text file

Summary:

Enhance working relationships to build career advantage!

Contents:

Preliminaries; Contents; Acknowledgments; Introduction: The Case for Courtesy; Twenty-First Century Manners; Credibility: Creating It and Keeping It; Develop Your Gratitude Attitude; I See What You're Saying; What the %#*!& Is Going On Here?; What the %#*!& Is Going On Here?; Tell Me Less: Some Things Are Better Left Unsaid; Tell Me Less: Some Things Are Better Left Unsaid; Praiseworthy Praise: Giving Compliments that Count; Praiseworthy Praise: Giving Compliments that Count; What Did You Say? Developing Your Ability to Listen; What Did You Say? Developing Your Ability to Listen

Convenience or Curse?Travel Courtesy: Don't Leave Home Without It; Terror on Both Sides of the Desk; The New Job: Getting Started on the Right Foot; Office Space; E-Mail: Think Before You Send; Using the Telephone Productively; Are We Having a Casual Crisis?; Getting Along with Your Manager; Loving Your Enemies; When Your Best Friend Becomes Your Boss; How to Leave a Job: Making a Graceful Exit; Refuse to Schmooze and You Lose; Let's Do Lunch: Dining Your Way to Success; Standing Out in the Crowd; He Said, She Said; When Silence Is Not a Virtue

When an Apology Is in Order: Saying ''I'm Sorry''Tell It Like It Is; Confronting with Courtesy; When the Worst Happens; Citizenship in the Global Village; A Final Word; Bibliography; Index

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 181-186) and index.

ISBN:

9786611126858

9781281126856

1281126853

9780814428924

0814428924

OCLC:

475962485