HR from the heart : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney.

Format:

Book

Author/Creator:

Sartain, Libby, 1954-

Contributor:

Finney, Martha I.

Language:

English

Subjects (All):

Personnel management.

Personnel departments--Management.

Personnel departments.

Personnel management--Vocational guidance.

Customer relations.

Industrial relations.

Physical Description:

1 online resource (267 p.)

Edition:

1st ed.

Place of Publication:

New York : AMACOM, c2003.

Language Note:

English

Summary:

Libby Sartain talks to us with with great examples, and tough love.""-- Beverly Kaye, author, ""Love 'Em or Leave 'Em"" and ""Up Is Not the Only Way"".

Contents:

Preliminaries; Contents; Foreword; Acknowledgments; Introduction; Chapter 1: What's Love Got to Do with It?; Chapter 2: The Sacred Trust That Is HR; Chapter 3: Six Essential Ingredients of Every Great HR Career; Chapter 4: Sure It Looks Great, But Does It Fit?; Chapter 5: Not Everyone Will Be President of Your Fan Club; Chapter 6: Great Relationships Are More About What You Give Than What You Get; Chapter 7: Pull Up a Chair; Chapter 8: . . . And Have a Seat (What to Do Once You Finally Get There!); Chapter 9: From the Heart Doesn't Mean From the BleedingHeart

Chapter 10: Know Your Stuff and Know That You Know Your Stuff (And Don't Let Anyone Tell You Otherwise)Chapter 11: Just Because They're the Experts Doesn't Make Them More Right Than You; Chapter 12: Question Authority; Chapter 13: Start Your Own Hole-in-the-Wall Gang; Chapter 14: The Dais of Our Lives; Chapter 15: Can This Marriage Be Saved?; Chapter 16: How to Know When It's Time to Leave; Chapter 17: How to Get a Job That Is Far Better than the One You Wanted; Chapter 18: Is That New Job You're Considering in an HR-Friendly; Chapter 19: Welcome Aboard! (And Watch Your Step!)

Chapter 20: It's About People, Not Widgets!Chapter 21: The Nuts and Bolts of the Talent Machine; Chapter 22: HR Does NotCreate Culture; Chapter 23: Internal Branding; Chapter 24: The Power of Peopleto Make Your HR Branding Work; Chapter 25: Who Is Really HR's Customer?; Chapter 26: How to Make Your Company a Great Customer Service Company; Chapter 27: Eight Ways to Sell the Value of Your Department; Chapter 28: The Truth Behind Those Best Employers Lists; Chapter 29: Congratulations! You May Have Already Won!; Chapter 30: Show Them the Money!; Chapter 31: Using Benefits to Build Relationships

Chapter 32: Recognition, RewardsChapter 33: Managing Expectations; Chapter 34: Soothing the Savage Skeptic; Chapter 35: The Most Important HR Policy; Chapter 36: Diversity Should Be From the Heart-Not Just by the Book; Chapter 37: Use Your People Expertise to Create Successful Chapter 37: Use Your People Expertise to Create Successful; Chapter 38: "In the Unlikely Event of an Emergency"; Chapter 39: Judgment Day Made Simple and Painless; Chapter 40: Parting Company; Chapter 41: The Time to Plan for Layoffs Is BeforeYou Do the Hiring

Chapter 42: . . . And Then Someone Said, "No Good Deed Goes Unpunished"Chapter 43: You Are the Keeper of the HR Ethics; Chapter 44: Conclusion: How Do We Get There From Here?; Recommended Reading List; Index; About the Authors

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 241-245) and index.

ISBN:

9780814427194

0814427197

OCLC:

475936158