Managing information and knowledge in the public sector / Eileen M. Milner.

Format:

Book

Author/Creator:

Milner, Eileen M., 1963-

Language:

English

Subjects (All):

Information capitol.

Information technology--Management.

Information technology.

Knowledge management.

Organizational learning.

Physical Description:

1 online resource (224p.)

Edition:

1st ed.

Place of Publication:

London ; New York : Routledge, 2000.

Language Note:

English

Summary:

Introducing the concepts of information and knowledge this work explores a variety of tools/techniques which may be adopted in actively managing and developing these resources. Case studies illustrate good practice as well as poor application.

For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so. For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.

Contents:

chapter I Introduction

Defining information and knowledge

chapter 2 Developing an information policy and strategy: the foundations of information management

The foundations of information

chapter 3 Information management strategy in action

Making a business case

chapter 4 Knowledge management

chapter 5 Managing information, ideas and solutions

A focus on the employee

chapter 6 ICTs as tools of IKM

chapter 7 Tension and paradox: issues of information security, ownership, access, liability and openness

Issues of information security, ownership, access, liability and

chapter 8 IKM as a tool of social inclusion

chapter 9 Vision and revision

The case for IKM In the public sector.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (p. [182]-188) and index.

Description based on metadata supplied by the publisher and other sources.

ISBN:

1-134-62947-8

1-134-62948-6

9786610060221

1-280-06022-0

0-203-45863-X

9780203458631

OCLC:

437082786