The first-time manager / Loren B. Belker, Gary S. Topchik.

Format:

Book

Author/Creator:

Belker, Loren B.

Contributor:

Topchik, Gary S.

Language:

English

Subjects (All):

Office management.

Supervision of employees.

Physical Description:

1 online resource (235 p.)

Edition:

5th ed.

Place of Publication:

New York, N.Y. : AMACOM, 2005.

Language Note:

English

Summary:

A true management classic with 200,000 copies sold!

Contents:

Contents; Preface; Acknowledgments; Introduction; 1 The Road to Management; 2 Starting Out; 3 Building Trust and Confidence; 4 Show Your Appreciation; 5 Being an Active Listener; 6 The New Manager's Job and Pitfalls to Avoid; 7 Dealing with Your Superiors; 8 Choosing a Managerial Style of Your Own; 9 Building Team Spirit; 10 Managing Problem Employees; 11 Hiring and Interviewing; 12 Training Team Members; 13 Managing Change Dealing with Resistance; 14 Disciplining the Employee; 15 Oh My God I Can't Fire Anyone; 16 Having a Legal Awareness; 17 No Secrets; 18 The Human Resources Department

19 The Current State of Loyalty20 Is There Such a Thing as Motivation; 21 The Generation Gap; 22 Writing Job Descriptions; 23 Doing Performance Appraisals; 24 Salary Administration; 25 Having Emotional Intelligence; 26 Developing a Positive Self Image; 27 Managing Your Own Time; 28 The Written Word; 29 The Grapevine; 30 Your Best Friend Delegation; 31 A Sense of Humor; 32 Managing Participating in and Leading Meetings; 33 Taking Center Stage; 34 Coping with Stress; 35 Having Balance in Your Life; 36 A Touch of Class; Conclusion; Index

Notes:

Description based upon print version of record.

ISBN:

1-281-12621-7

9786611126216

0-8144-2868-1

OCLC:

475936253