Understanding the construction client / David Boyd and Ezekiel Chinyio.

Format:

Book

Author/Creator:

Boyd, David, 1954-

Contributor:

Chinyio, E. (Ezekiel)

Language:

English

Subjects (All):

Communication in the building trades.

Construction industry--Customer services.

Construction industry.

Consumer behavior.

Physical Description:

1 online resource (330 p.)

Edition:

1st ed.

Place of Publication:

Oxford ; Malden, MA : Blackwell, 2006.

Language Note:

English

Summary:

This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detai

Contents:

Understanding the Construction Client; Contents; Foreword; Preface: buildings are not about building!; Chapter 1 Clients in Perspective; Chapter 2 A Model of Clients; Chapter 3 The Client at Rest; Chapter 4 The Client in Change; Chapter 5 Property Developers as Clients; Chapter 6 Supermarkets as Clients; Chapter 7 NHS Acute Trusts as Clients; Chapter 8 Governments as Clients; Chapter 9 Airports as Clients; Chapter 10 Housing Associations as Clients; Chapter 11 A Toolkit for Engagement; Chapter 12 Postscript; Appendix: The Interviewees; Author Index; Subject Index;

Notes:

Description based upon print version of record.

Includes bibliographical references and indexes.

Description based on metadata supplied by the publisher and other sources.

ISBN:

9786611321536

9781281321534

1281321532

9780470759561

0470759569

9780470759530

0470759534

OCLC:

281293192