Brands laid bare : using market research for evidence-based brand management / Kevin Ford.

Format:

Book

Author/Creator:

Ford, Kevin.

Language:

English

Subjects (All):

Brand name products--Management.

Brand name products.

Marketing research.

Physical Description:

1 online resource (170 p.)

Edition:

1st ed.

Place of Publication:

Chichester, West Sussex, England ; Hoboken, NJ : John Wiley & Sons, c2005.

Language Note:

English

Summary:

The way we relate to brands has changed. Once, brand management was about doing things to people, and choices were made by brand managers not consumers. Now the focus has shifted towards the customer, empowering them to make choices and treating them as individuals rather than an amorphous mass. A consequence of this is increased interest in understanding people as a foundation for brand management. And this is where market research can come in. By drawing on market research to understand consumers, marketers can better understand how to manage their brand. Exploring a spectrum of 12 customer

Contents:

Brands Laid Bare; Contents; Preface; Acknowledgements; 1 What do People Want from a Brand?; Introduction; Brand Associations; Consumer Needs; The Universal Needs Map; 2 Further Insight into Needs from Other Perspectives; Different Dimensions; The Relationship Between Consumers and Brands; Other Psychological Systems; Conclusions and Implications for Brands; 3 Brand Equity: How do People Assess your Brand Overall?; The Concept of Summary Evaluations; Work on Attitudes, not Behaviour; Identifying Candidates for Brand Equity Building Blocks; Main Attitudinal Building Blocks

Combinations of the Main Building Blocks 4 Touchpoints and Brand Physique; A Framework for Physique, Perceptions, Needs and Touchpoints; The Influence of each Touchpoint; Customer Satisfaction; Communications; Branding Devices; 5 Segmentation and Targeting: Where should you Aim?; Why Aim for Target Segments?; A General Approach to Segmentation; Types of Segmentation; Getting the Best out of Segmentation; 6 Turning Brand Equity into Sales; Brand Pull; Brand Push; The Outcomes or Benefits of a Strong Brand; Behavioural Brand Loyalty; 7 Ups and Downs: Today is Fine, How About Tomorrow?

Forces that Drive Brands Up or Down The Market Context; The Brand's Marketing and Consumer Response; Social Trends; The Future for Brands; Index

Notes:

Includes index.

Description based on metadata supplied by the publisher and other sources.

ISBN:

9786610275618

9781280275616

1280275618

9780470014387

0470014385

OCLC:

74490271