Culture and career development / guest editor Nick Johns.

Format:

Book

Contributor:

Johns, Nick.

Series:

International journal of contemporary hospitality management ; 19, no. 2.

International Journal of Contemporary Hospitality Management ; 19, no. 2

Language:

English

Subjects (All):

Hospitality industry--Vocational guidance.

Hospitality industry.

Career development.

Physical Description:

1 online resource (1 v.)

Edition:

1st ed.

Place of Publication:

Bradford : Emerald Group Press, c2007.

Language Note:

English

Summary:

This e-book deals with aspects of culture and career development in hospitality and tourism management. Many studies have assumed the importance of cultural values and/or personality in the service orientation of individuals. The findings presented here, however, emphasize the importance of training and development in preparing individuals to give service. This is heartening to the industry, which faces increasing challenges through globalization and immigration. From these studies it seems that not only can the predisposition to service as a whole be fostered by training, but also front line staff's orientation towards particular styles and standards of service. This is good news for any organization that wishes to respect and manage its multicultural work force.

Contents:

Cover

CONTENTS

EDITORIAL ADVISORY BOARD

Editorial

Hotel managers' career strategies for success

Managing cultural diversity: opportunities and challenges for Northern Ireland hoteliers

Educating international hospitality students and managers: the role of culture

Culture and service predisposition among hospitality students in Switzerland and Scotland

Late adolescent peer group formation in an international hotel school

What has influenced growth in the UK's boutique hotel sector?

Book reviews.

Notes:

Bibliographic Level Mode of Issuance: Monograph

ISBN:

1-280-92884-0

9786610928842

1-84663-371-0

OCLC:

648296837