Managing diversity--the courage to lead / Elsie Y. Cross.

Format:

Book

Author/Creator:

Cross, Elsie Y.

Language:

English

Subjects (All):

Diversity in the workplace.

Physical Description:

xiv, 250 p.

Edition:

1st ed.

Distribution:

London : Bloomsbury Publishing, 2024

Place of Publication:

Westport, Conn. : Praeger, 2000.

Language Note:

English

Summary:

White women and people of color now constitute the majority of the U.S. workforce, yet ninety-seven percent of senior managers of Fortune 500 and Fortune 1, 000 industrial companies remain white men. It's clear that leaders of American organizations are requited to play key roles in a world that has become strange to them, says Cross. To succeed in an increasingly competitive global environment, our organizational leaders must have the courage to act outside their comfort zones-to try to understand, interact with, motivate, develop, and retain a work force that is alien to them. Cross' book provides the practical assistance they need. Because racism, sexism, and other forms of oppression are not rational, help cannot be found wholly in rationalism. Such biases arise from emotional and psychological bases. Our leaders are thus forced to confront their barriers within barriers that exist at every level of their organization. Cross uses her own experiences as an African American woman and as an experienced, and recognized management consultant to demonstrate how oppression functions at the individual, group, and systems levels, but her book is not a memoir. Rather, it is a sophisticated explication of a complex and complete system of organizational change, with case studies and other useful aids, which, if fully grasped, will enable courageous leaders to succeed in understanding and dealing effectively with the urgent crosscultural and gender issues in the workplace.

Contents:

Cover

MANAGING DIVERSITY- The Courage to Lead

Contents

Acknowledgments

Introduction

THE SCHEME OF THE BOOK

1 Leadership for Democracy: The Managing Diversity Intervention

THE MANAGING DIVERSITY INTERVENTION

START-UP

CAPACITY BUILDING

NOTE

2 Behind the Model

BEGINNINGS

RACISM, SEXISM AND OTHER DISASTERS

ORGANIZING FOR CHANGE

LIFE IN CORPORATE AMERICA, CIRCA 1970

HOW I GOT INTO THIS BUSINESS

NOTES

3 Managing Diversity: The Beginning of a Theory

THE CIVIL-RIGHTS MOVEMENT

EQUAL RIGHTS FOR WOMEN

ORGANIZATION DEVELOPMENT

GROUP PROCESS AND THE PERSONAL GROWTH MOVEMENT

CLOSING THE CIRCLE

4 From Theory to Practice

STUDENT DIALOGUES

MANAGING AND WORKING IN A DIVERSE WORK FORCE ENVIRONMENT

MEN AND WOMEN IN THE WORK ENVIRONMENT

Communication Patterns

POWER AND AUTHORITY

Revising the Performance Appraisal Process: An Example of Policy Shift

ABUSIVE PRACTICES

5 The Theory Evolves

RACE AS ALLEGORY

LEARNING ABOUT RACE

DEEPER MEANINGS

EXPERIENTIAL EDUCATION

ROLES OF MANAGERS AND CONSULTANTS

6 "Jaraco Corporation": A Case Study in Culture Change

"JARACO CORPORATION"

LEARNING FROM EXPERIENCE

SYSTEM-WIDE CHANGE

TAKING STOCK

TOWARD CULTURE CHANGE

USING DATA TO CREATE CHANGE

LESSONS LEARNED

7 White Men as Champions

8 Putting It All Together: The CoreStates Story

DATA COLLECTION

EDUCATION AND AWARENESS

REINING IN REENGINEERING

9 What We Need to Know to "Manage Diversity"

THE ORIGINS OF THE CONCEPT OF MANAGING DIVERSITY

POLITICAL AND HISTORICAL REALITY

UNDERSTANDING ORGANIZATIONS

HELPING ADULTS LEARN

LEARNING ABOUT RACE, GENDER AND OTHER HOT TOPICS

10 Citizens All: Toward the Future.

THE SHAPE OF CHANGE

WHITE WOMEN AND PEOPLE OF COLOR

SEXUAL ORIENTATION

AFFIRMATIVE ACTION REVISITED

GLOBAL DIVERSITY, ECONOMIC CHANGES AND MORE

Appendix 1 The Discourses of Diversity: The Links Between Conversation and Organizational Change

THE CONTEXT

FINDINGS

Organizational Structure

THE CHANGING DISCOURSES OF THE SENIOR WHITE MEN

THE WORKSHOP EXPERIENCE

SPEAKING THE NEW LANGUAGE

WHAT THE STORIES TELL US

Appendix 2 Measuring Results

PART 1: THE DIVERSITY ASSESSMENT SURVEY

THEORIES OF CHANGE

The Theory Applied to Measurement

Advantages of Multilevel Analysis

THE DIVERSITY SURVEY

The Dimensions

The Results

Individual Behavior

Supervisory Behaviors

Management Attitudes

Group Behaviors

Group Beliefs, Attitudes, Values

Organization Behavior

Managing Diversity

Organization Culture

IMPLICATIONS

PART 2: DIVERSITY ASSESSMENT: TELLING THE STORY

"JUST THE FACTS" IS NOT ENOUGH

SAVING FACE

THE PROCESS

TRANSLATING THE FINDINGS

STRATEGIC LEVERAGE POINTS

POSSIBLE FIRST STEPS

CREATING THE IMPETUS FOR CHANGE

Appendix 3 Suggestions for Further Reading

Appendix 4 The Language of Diversity: An Introductory Guide

Bibliography

Index

About the Author.

Notes:

Title from title screen.

Includes bibliographical references (p. [235]-238) and index.

Digitized and made available by: Books24x7.com.

ISBN:

9798400682148

9780313001185

0313001189

OCLC:

664114705