Putting diversity to work : how to successfully lead a diverse workforce / Simma Lieberman, George F. Simons, and Kate Berardo.

Format:

Book

Author/Creator:

Lieberman, Simma.

Contributor:

Berardo, Kate.

Simons, George F.

Series:

Fifty-Minute series.

A Fifty-Minute series book

Language:

English

Subjects (All):

Diversity in the workplace--Management.

Diversity in the workplace.

Intercultural communication.

Multiculturalism.

Organizational change.

Personnel management.

Physical Description:

1 online resource (126 p.)

Place of Publication:

Menlo Park, CA : Crisp Learning, c2004.

Language Note:

English

Summary:

Employing people from different backgrounds can give your organization an edge, both internally and in the international arena. Putting Diversity to Work will help you integrate diversity into your search for highly skilled and multi-talented employees. This book will show what you can do to recruit the best people and build a creative, flexible, inclusive workplace. You will also learn ways to communicate effectively, create rapport, and manage conflict, as well as how to work together as a team. Doing business in the global marketplace means that you have a consumer base that is expanding as well as your employee base. Reach out to every area of your business to improve your diversity practices from your stakeholders to your supply chain to better serve all of your markets.

Contents:

Title

Copyright

About the Authors

How to Use This Book

Preface

Dedications

Contents

Making the Business Case for Diversity

Employee Demographics

Marketplace Growth

Putting Diversity to Work

PART 1 Enabling Your Organization to Embrace Diversity

Improving the Bottom Line Through Diversity

Taking Advantage of Diversity in Your Organization

Identifying Your Stakeholders on a Mind Map

Facilitating Stakeholder Synergy

Five Organizational Traits That Support Diversity

Diversifying Your Organization's Supply Chain

Benchmarking to Improve Diversity Practices

Six Criteria for Best Practices

Embracing Diversity Strategies from Benchmarking

Return on Invested Capital (ROIC)

Recognizing the Signs of Success

PART 2 Develop Yourself to Embrace Diversity

Common Ideas About Diversity

What Exactly Is Diversity?

Thinking Outside the Box

66 Ways We Differ 4

Exploring Your Values

How Values Affect Behavior

Considering Differing Values

Rethinking Your Biases and Assumptions

Let's See How This Works…

Avoiding the Risks in Autopilot Thinking

Learning About Others

Exploring Diversity Through Your Interests

Becoming a Diversity Leader

Don't Fall into the Law Trap

Making Diversity Your C-H-O-I-C-E

Getting IN-IN-IN to the Diversity Mind-set

INterest

INtrospection

INnovation

Transitioning Through Change

Embracing Change with Confidence

Progress Check

PART 3 Leading and Communicating

Outlining Diversity Competencies for Managers

Communicating Face-to-Face

Cultural Differences

Gauging People You Know

Asking Questions to Create Rapport

Sense

Feel

Interpret

Decide and Act

Increasing Employee Involvement

Ten Tips for Managing Multicultural Employees 7

Putting Diversity to Work Electronically.

Showing Your Organization's Diversity Online

The Company Intranet

The Extranet

The Internet

Leading and Managing Diversity Online

Using Electronic Tools Effectively

E-Mail 8

Online Work Spaces

Real-Time Media

Ten Tips for E-Mailing Across Borders and Cultures 9

PART 4 Diversifying Your Workplace Successfully

Recruiting for Diversity

Your Recruiting Strategies

Examining Your Attitudes About Job Candidates

Your Beliefs About Interview Behaviors

Rethinking Your Beliefs

Questions to Avoid During an Interview

Finding Employees Who Will Stay Long-Term

Interview Pointers

Introducing New Employees into the Organization

Retaining Diverse Talent

Employee Retention in Your Organization

Choosing Employees for Promotion

Broadening Your Thinking About Managerial Candidates

Supporting Diverse Leadership Styles

Examining Leadership

Different Ways of Leading

Encouraging Input from Everyone on the Team

Analyzing Diversity Challenges

Understanding Conflict Resolution Styles

Managing People in Conflict

Conflict Resolution in Practice

Dealing with Sexual Harassment

Defining Sexual Harassment

Preparing for Harassment Complaints

Fostering a Harassment-Free Workplace

APPENDIX

Authors' Suggested Responses

Part 2: Developing Yourself

Progress Check (Page 47)

Part 4: Diversifying Your Workplace Successfully

Case Study: Making Them Feel Welcome

As a restaurant manager, what would you do?

Case Study: Michiko and Helen (Page 90)

What coaching does each of them need?

Case Study: Partner Care (Page 97-98)

If you were Ramón, what would you do?

Case Study: Stalking and Unwanted Gifts (Page 105)

As manager of a 25-person department, what would you do?

Recommended Reading

Additional Resources.

Resources available from www.diversophy.com:

DIVERSOPHY ® Training Games.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (p. 113-115).

ISBN:

1-4175-2478-2

OCLC:

56072877