Accountability : managing for maximum results / Sam R. Lloyd.

Format:

Book

Author/Creator:

Lloyd, Sam R.

Series:

Fifty-Minute series.

A fifty-minute series book

Language:

English

Subjects (All):

Personnel management.

Responsibility.

Supervision of employees.

Physical Description:

1 online resource (118 p.)

Place of Publication:

Menlo Park, Calif. : Crisp Learning, c2002.

Language Note:

English

Summary:

This book will teach you the techniques to manage employees for maximum results--either individually or as a team.

Contents:

Title

Copyright

About the Author

How to Use This Book

Preface

Contents

PART 1 The Case for Accountability

Getting Work Done Through Others

Case Study: Sharing the Workload

Gathering Feedback

HOW AM I DOING?

PART 2 The Manager/Employee Relationship

Establishing Positive Expectations

Self-Fulfilling Prophecy

Case Study: A Negative Self-Fulfilling Prophecy

Putting Self-Fulfilling Prophecy to Work

Case Study: A Positive Self-Fulfilling Prophecy

Creating Rapport

Using the Pacing Technique

Improving Listening Skills

Common Responses and Their Risks

Diffusing Emotion Through Active Listening

Listening with Empathy

Lessening Employee Dependency

The Cycle of Dependency

The Downward Spiral

Promoting Accountability

Developing Relationship Contracts

A Valid Contract

Mutual Agreement

Mutual Benefit

Mutual Ability

Legality

DRAFT YOUR OWN CONTRACT

PART 3 Leadership & Management Skills

Defining Leadership

Setting Goals to Communicate Your Vision

Involving Employees to Create Buy-In

Determining the Action Steps

Empowering Employees Through Delegating

Why Is Delegation So Difficult?

Case Study: Delegating or Dumping?

Preparing To Delegate

The Delegation Discussion

Case Study: Delegating to Empower

Recovering and Learning from Mistakes

The Cost of Mishandling Mistakes

Case Study: One Mistake Leads to Another

Coaching Employees Through Their Mistakes

Case Study: A Positive Learning Experience

PART 4 Communication Tools That Build Accountability

Matching Personality Type

The Four Personality Types

Delegating to Personality Type

Communicating Win-Win Messages

Nonassertive

Aggressive

Assertive

Body Language Speaks Volumes

Case Study: Accountability through Communication

Giving Strokes to Get Results

The Need for Attention

What You Stroke Is What You Get!

Stroking in the Workplace

A Recognition Certificate

Confronting Unacceptable Behavior

The Positive Side of Confrontation

Caring Confrontation Formula

1 Identify the behavior.

2 Identify the tangible effects.

3 Identify your own feelings.

4 Identify the change you desire.

Case Study: Antagonizing Co-Workers

Confrontation Made Easy

Engage in Active Listening

Performing a Relationship Audit

THE RELATIONSHIP AUDIT WORKSHEET

Discussing the Relationship Audit

A Sample Relationship Audit Discussion

Comments about the Sample Discussion

The Discussion Continues

Additional Comments

PART 5 Follow-Up Ideas for Skill Development

Maintain Your Momentum

Establish an Action Plan

Reward Yourself

Continue to Work at It

APPENDIX

Author's Notes on the Case Studies.

Notes:

Description based upon print version of record.

Includes bibliographical references (p. 110).

ISBN:

1-4175-3312-9

OCLC:

922967006