Innovative quality management cases / guest editors: associate professor Ton van der Wiele and Dr. Jos van Iwaarden.

Format:

Book

Contributor:

Iwaarden, Jos van.

Wiele, Anthony van der.

Series:

International journal of quality & reliability management ; v. 23, no. 1

Language:

English

Subjects (All):

Management.

Quality control.

Physical Description:

1 online resource (115 p.)

Edition:

1st ed.

Place of Publication:

Bradford, England : Emerald Group Publishing, c2006.

Language Note:

English

Summary:

The current literature on quality management is very much focused on the implementation of the latest fads and fashions, or various tools and techniques such as Quality Function Deployment, Benchmarking, Self-assessment and Six-Sigma. Based on research carried out in collaboration between the University of Manchester (UK) and Erasmus University Rotterdam (The Netherlands), we believe that many organisations have lost sight of the basic elements of quality management.Therefore, we decided to focus with a ebook on these basic elements of the quality management philosophy, which are: Customer foc

Contents:

Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Guest editorial; From TQM to learning organisation; Legitimising quality principles through critical incidents in organisational development; Sustained quality management: how to receive the Swedish quality award twice; A methodology for availability assessment of tunnel designs; Using a knowledge management approach to support quality costing; A management control perspective of quality management; Call for papers

Notes:

Description based upon print version of record.

ISBN:

1-280-50674-1

9786610506743

1-84544-883-9

OCLC:

69651715