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Resolving conflicts on the job / Bill Withers and Jerry Wisinski.
- Format:
- Book
- Author/Creator:
- Withers, Bill.
- Series:
- WorkSmart series.
- WorkSmart
- Language:
- English
- Subjects (All):
- Conflict management.
- Physical Description:
- 1 online resource (111 p.)
- Edition:
- 2nd ed.
- Place of Publication:
- New York : AMACOM, c2007.
- Language Note:
- English
- System Details:
- text file
- Summary:
- Giving and receiving criticism Handling disputes at different levels of an organization Resolving disagreements within a team Managing different personality types
- Contents:
- A brief overview of conflict
- Why people fight at work
- Five ways to engage conflict
- Ways to listen
- Ways to give (and receive) feedback
- Conflict styles
- Staying cool in a conflict
- Ways to engage conflict on the job
- up, down, and sideways
- Ways to work with teams in conflict
- Can all this conflict be good for me?
- Why do I care?
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- Includes bibliographical references and index.
- ISBN:
- 9786611128166
- 9781281128164
- 1281128163
- 9780814400937
- 0814400930
- OCLC:
- 190811485
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