Running IT like a business : a step-by-step guide to Accenture's Internal IT / Robert E. Kress.

Format:

Book

Author/Creator:

Kress, Robert E.

Language:

English

Subjects (All):

Accenture (Firm).

Business enterprises--Information technology--Management.

Business enterprises.

Information technology--Management.

Information technology.

Physical Description:

1 online resource (135 p.)

Edition:

Second edition.

Place of Publication:

Ely, Cambridgeshire : IT Governance Publishing, 2012.

Language Note:

English

System Details:

text file

Summary:

Running IT like a Business will show you how your IT function can provide much more than products and services and add real value to your business. With clear strategies, helpful diagrams and real-life examples, this book will give you the keys to unlocking your IT function's hidden potential.

Contents:

Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a business

Chapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model - positions and roles; Employee engagement; Managing suppliers and contracts

Planning and resource managementTo capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectiveness

The rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG Resources

Notes:

Description based upon print version of record.

Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).

ISBN:

9781849283588

1849283583

9781299468689

1299468683

9781849283571

1849283575

OCLC:

799769002