Managing business transformation : a practical guide / Melanie Franklin.

Format:

Book

Author/Creator:

Franklin, Melanie.

Language:

English

Subjects (All):

Employees--Coaching of.

Employees.

Leadership.

Organizational change--Management.

Organizational change.

Personnel management.

Physical Description:

1 online resource (156 p.)

Edition:

1st edition

Place of Publication:

Ely, Cambridgeshire : IT Governance Publishing, 2011.

Language Note:

English

Summary:

Change can bring improved efficiency, increased productivity and greater profitability. An effective manager knows how to identify and implement improvements. But how do you identify the changes that will benefit your business, and how do you implement them? In Managing Business Transformation: A Practical Guide, Melanie Franklin will guide you through all the stages of change management. Using real-life examples, up-to-date information and clear diagrams, this practical handbook will equip you to be an agent of change, whatever your role. Your stakeholders are a vital asset, and communicating

Contents:

About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Understanding the Change; Understanding the need for change; Case study; Business case for the restructure; PESTLE analysis for the restructure; Political changes; Environment; Societal change; Technological changes; Legislative compliance; Economic and competitive forces; From/to analysis for the restructure; Critical to quality statements; Assessing the environment in which change will be implemented; Maturity model; Change formula; Create initial support for the change; What makes a good vision?; Generic criteria

Future focused criteriaOrganisational criteria; Inspiring and descriptive criteria; Build a compelling story; Sense of urgency - why this change is needed now; Desirable outcomes - positive description of the result of the change; Impact - an acknowledgement of the scale of change; Linking vision and stories; Case study; The vision of the change outlined by the chief executive; The story developed by the directors; The story created by the marketing director and her direct reports; The story created by the manager of the events department and his team leaders

Chapter 2: Planning and Preparing for ChangeIdentify the change activities; Breakdown structure; Mind Mapping; Establish the milestones; Change roadmap; Blueprint; Case study; Breakdown structure; Mind Map; Roadmap; Blueprint; Create the change plan; Pre-transition; Prepare the people; Prepare the processes; Prepare the key performance indicators (KPIs); Transition; Post-transition; Planning checklist; Communicate the change; Identifying stakeholders; Stakeholder commitment analysis; Assessing the impact of change to the stakeholders; Level of stakeholder support; Stakeholder checklist

Communications planChapter 3: Implementing the Change; Building an effective change team; Structure; Scope; Internal processes; Checklist for the team charter; Understanding how people react to change; Emotional reactions; Cycle of competence; Moving towards acceptance of the change; Overcoming shock and anger; Overcoming denial and bargaining; Moving through depression into acceptance; Supporting integration and experimentation; Persuading and motivating people to change; Influencing; Motivating; Common motivating factors; Barriers to motivation; Persuading; Person making the request

Characteristics of the requestAutomatic responses; Chapter 4: Embedding the Change; Business as usual; Activities to celebrate the new behaviours and attitudes; Financial rewards; Recognition; Praise; Supporting those who have not yet accepted the change; Removing access to old ways of working:; Coaching for performance; A case study; Creating remedial training events; Addressing those who will not change; Chapter 5: Aligning Project Management and Change Management; Understand how change management and project management fit together; Why isn't change part of the project life cycle?

Projects and change deliver business transformation

Notes:

Out of print

Publication information taken from resource description page (Safari, viewed August 19, 2013).

Includes bibliographical references.

Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).

ISBN:

9781849283052

9781283321068

1283321068

9781849283069

1849283060

OCLC:

857307618