Analyzing the operation of performance-based accountability systems for public services / Frank Camm, Brian M. Stecher.

Format:

Book

Author/Creator:

Camm, Frank A., 1949-

Contributor:

Stecher, Brian M.

Series:

Technical report (Rand Corporation) ; TR-853.

Technical report (Rand Corporation) ; TR-853

Language:

English

Subjects (All):

Government accountability.

Organizational effectiveness.

Performance--Management.

Performance.

Physical Description:

1 online resource (58 pages)

Edition:

1st ed.

Place of Publication:

Santa Monica, CA : RAND, 2010.

Language Note:

English

Summary:

This report describes a framework used to organize available empirical information on one form of performance-based management, a performance-based accountability system (PBAS), which identifies individuals or organizations that must change their behavior to improve an activity's performance, an incentive structure to motivate those changes, and measures tailored to inform the incentive structure.

Contents:

Cover; Title Page; Copyright; Preface; Contents; Figures and Table; Summary; Acknowledgments; Abbreviations; CHAPTER ONE: Introduction; CHAPTER TWO: How a Performance-Based Accounting System Changes Service Delivery: An Analytic Overview; The Production Chain; Operating a Service-Delivery Activity Under Traditional Government Administrative Oversight; Creating and Updating a Performance-Based Accountability System; Information from Constituents; Information About How the Service-Delivery Activity of Interest Operates

Information on the Quantity, Quality, or Cost of Outputs That the Activity DeliversOperating a Performance-Based Accountability System During a Period of Accountability; The Total System; CHAPTER THREE: Empirical Questions to Ask When Studying a Performance-Based Accountability System; How Did the Relevant Service-Delivery Activity Work Before a Performance-Based Accountability System Existed?; Why and How Did the Performance-Based Accountability System Come into Existence?

What Does the Internal Design of the Performance-Based Accountability System Look Like? What Is the Basis for This Design?How Well Does the Performance-Based Accountability System Work?; What Can Be Done to Improve Our Understanding of the Performance-Based Accountability System and to Improve Its Performance?; CHAPTER FOUR: Conclusions; APPENDIX: Inventory of Key Elements Relevant to How a Performance-Based Accountability System Works; Glossary of Related Ways to Improve an Organization's Performance; Bibliography; Back Cover

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

1-282-94059-7

9786612940590

0-8330-5084-2

OCLC:

676695858

Access Restriction:

Open access Unrestricted online access