Outsourcing IT : a governance guide / Rupert Kendrick.

Format:

Book

Author/Creator:

Kendrick, Rupert.

Language:

English

Subjects (All):

Information technology--Management.

Information technology.

Contracting out.

Electronic data processing departments--Contracting out.

Electronic data processing departments.

Physical Description:

1 online resource (323 p.)

Edition:

1st edition

Place of Publication:

Ely, U.K. : IT Governance Pub., 2009.

Language Note:

English

System Details:

text file

Summary:

This book offers a guide to the many pitfalls of IT Outsourcing. It provides clear criteria for the application of governance principles to the outsourcing process, and thereby enables readers to implement IT Outsourcing so that it supports overall business goals.

Contents:

CHAPTER 1: A GOVERNANCE OVERVIEW; CHAPTER 2: THE IN-HOUSE IT CHALLENGE; CHAPTER 3: OUTSOURCING CONSIDERATIONS; CHAPTER 4: REACHING THE DECISION; CHAPTER 5: MODELS OF IT OUTSOURCING; CHAPTER 6: PRE-CONTRACT PROCEDURES; CHAPTER 7: THE CONTRACT; CHAPTER 8: THE SERVICE LEVEL AGREEMENT; CHAPTER 9: MANAGING THE CONTRACT, THE SLA AND THE TRANSITION; CHAPTER 10: CONTRACT CHANGE CONTROL; CHAPTER 11: CONTRACT EXIT; CHAPTER 12: CORPORATE GOVERNANCE; CHAPTER 13: IT GOVERNANCE; CHAPTER 14: PROJECT GOVERNANCE; CHAPTER 15: RISK ASSESSMENT; CHAPTER 16: IDENTIFYING THE RISKS

CHAPTER 17: RISK MANAGEMENT STRUCTURECHAPTER 18: RISK MANAGEMENT STRATEGIES; CHAPTER 19: CONCLUSION: THE GOVERNANCE IMPERATIVE; BIBLIOGRAPHY; FURTHER RESOURCES; ITG RESOURCES

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

9786612529085

9781282529083

1282529080

9781849280266

1849280266

OCLC:

609853232