Intercultural communication : a practical guide / by Tracy Novinger.

Format:

Book

Author/Creator:

Novinger, Tracy, 1942-

Language:

English

Subjects (All):

Intercultural communication.

Social psychology.

Physical Description:

1 online resource (225 p.)

Edition:

1st ed.

Place of Publication:

Austin, TX : University of Texas Press, c2001.

Language Note:

English

Summary:

Successfully communicating with people from another culture requires learning more than just their language. While fumbling a word or phrase may cause embarrassment, breaking the unspoken cultural rules that govern personal interactions can spell disaster for businesspeople, travelers, and indeed anyone who communicates across cultural boundaries. To help you avoid such damaging gaffes, Tracy Novinger has compiled this authoritative, practical guide for deciphering and following "the rules" that govern cultures, demonstrating how these rules apply to the communication issues that exist between the United States and Mexico. Novinger begins by explaining how a major proportion of communication within a culture occurs nonverbally through behavior and manners, shared attitudes, common expectations, and so on. Then, using real-life examples and anecdotes, she pinpoints the commonly occurring obstacles to communication that can arise when cultures differ in their communication techniques. She shows how these obstacles come into play in contacts between the U.S. and Mexico and demonstrates that mastering the unspoken rules of Mexican culture is a key to cementing business and social relationships. Novinger concludes with nine effective, reliable principles for successfully communicating across cultures.

Contents:

Frontmatter

CONTENTS

Preface

Acknowledgments

PART ONE The Global Perspective of Intercultural Communication

ONE Why Communicate across Cultures?

TWO What Constitutes a Culture?

THREE Obstacles of Perception

FOUR Obstacles in Verbal Processes

FIVE Obstacles in Nonverbal Processes

PART TWO Two Worlds

SIX The Mexico–United States Cultural Environment

SEVEN Some Mexico–United States Cultural Issues

EIGHT Day-to-Day Cultural Interaction

PART THREE Conclusion

NINE Transcending Culture

APPENDIX. Author’s Note

Glossary

Notes

Bibliography

Index

About the Author

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references (p. 193-199) and index.

ISBN:

0-292-79899-7

OCLC:

607890324