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First contact resolution: Lucent Technologies case study
- Format:
- Book
- Language:
- English
- Subjects (All):
- Lucent Technologies (Firm)--Case studies.
- Lucent Technologies (Firm).
- Genre:
- Case studies.
- Physical Description:
- 1 online resource (10 pages)
- Other Title:
- Lucent Technologies case study
- Place of Publication:
- [Place of publication not identified] American Productivity & Quality Center APQC 2005
- Language Note:
- English
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
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