Transforming performance measurement : rethinking the way we measure and drive organizational success / Dean R. Spitzer.

Format:

Book

Author/Creator:

Spitzer, Dean R.

Language:

English

Subjects (All):

Organizational effectiveness--Evaluation.

Organizational effectiveness.

Physical Description:

xiv, 288 p. : ill.

Edition:

1st edition

Place of Publication:

New York : American Management Association, c2007.

Language Note:

English

System Details:

text file

Summary:

You can't accurately gauge your company's performance if you don't know what -- or how -- to measure. It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transform...

Contents:

Why measurement is so powerful

When measurement goes bad

Why measurement goes bad

Beginning the transformation

Creating a positive context of measurement

The focus of measurement

The integration of measurement

The interactivity of measurement

Measurement leadership

Learning about and from measurement

The uses and abuses of measurement technology

Performance measurement maturity

Transformational measures

Transformational measurement action plans.

Notes:

Title from title screen.

Digitized and made available by: Books24x7.com.

Description based on print version record.

Includes bibliographical references (p. 271-276) and index.

ISBN:

9786611126582

9781281126580

1281126586

9780814430095

0814430090

OCLC:

929146696