Crisis leadership : using military lessons, organizational experiences, and the power of influence3 to lessen the impact of chaos on the people you lead / Gene Klan.

Format:

Book

Author/Creator:

Klann, Gene.

Language:

English

Subjects (All):

Crisis management.

Leadership.

Physical Description:

1 online resource (99 p.)

Edition:

1st ed.

Place of Publication:

Greensboro, NC : Center for Creative Leadership, c2003.

Language Note:

English

Summary:

Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization s survival. But there are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it s all about the people."

Contents:

Front cover

Half title page

Full title page

Copyright page

CONTENTS

PROLOGUE

PREFACE

INTRODUCTION

Chapter 1: WHAT IS CRISIS?

Chapter 2: WHAT IS CRISIS LEADERSHIP?

Chapter 3: PREPARING FOR CRISIS

Chapter 4: LEADING DURING CRISIS

Chapter 5: LEADERSHIP AFTER THE CRISIS

CONCLUSION

EPILOGUE

APPENDIX A: The Crisis Action Plan (CAP)

APPENDIX B: What Leaders Can Do to Take Care of Themselves During a Crisis

SUGGESTED READINGS

Ordering Information

Back cover.

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references.

ISBN:

1-281-00132-5

9786611001322

1-932973-26-5

OCLC:

216947130