The power of positive criticism / Hendrie Weisinger.

Format:

Book

Author/Creator:

Weisinger, Hendrie.

Language:

English

Subjects (All):

Criticism, Personal.

Psychology, Industrial.

Physical Description:

1 online resource (200 pages)

Edition:

First edition

Place of Publication:

New York : AMACOM, c2000.

Language Note:

English

System Details:

text file

Summary:

Some people just can't take criticism. And some people just can't give it-not in a positive, motivating, mutually beneficial manner, anyway. That's too bad, because criticism is essential to many aspects of business, such as performance appraisals, quality control, and team functioning, to name a few. This empowering book helps readers take the sting out of criticism-and transform it from a destructive, demoralizing disaster into an energizing, educating experience that builds relationships and increases individual and organizational success. Using real-life scenarios and the author's 21 tips to positive criticism, readers will learn to: Think of criticism as a positive thing Become strategic criticizers and develop their skill in using the power of positive criticism Stay cool, calm, and collected when giving or getting criticism Criticize their boss--without getting fired, and more.

Contents:

Intro

Contents

Acknowledgments

Introduction

Section I: Twenty Tips

Befriend Criticism

Criticize Strategically

Be Improvement- Oriented

Protect the Self-Esteem

Choose the Right Words

Criticize Your Criticisms

Involve Your Recipient

Remember the Merits . . . Without the '' But''

Tell Them What You Want

Be Timing-Oriented

Use Questions Socratically

When Words Don't Work: Use Your Actions

Use Your Expectations

Acknowledge That It's Subjective

Put Motivation in Your Criticisms

Use Their World

Follow Up, Follow Up, Follow Up

Know Your Criteria for Criticizing

Listen to Yourself

Stay Cool, Calm, and Collected

Tips in Action

Section II: Frequent, Challenging, and Difficult Criticism Situations

So You're Afraid to Criticize Your Boss?

The Wrath of Criticism

It's Personal, Not Business

Criticism Among Equals

In the Line of Fire

Criticism in Groups

''I Lost It in the Sun''

When the Customer Isn't Right

'' That's a Terrible Idea''

'' It Won't Work''

'' Nobody Cares''

When You're the Fall Guy

Friendship Harassment

When Criticism Is Ethical

I Heard It Through the Grapevine

I Knew Him When . . .

A Positive Critic

The Criticism Inventory ( TCI)

Index

About the Author.

Notes:

Includes index.

ISBN:

9780814423721

0814423728

9780585199030

0585199035

OCLC:

44961483