Managing conflict with peers / Talula Cartwright.

Format:

Book

Author/Creator:

Cartwright, Talula.

Series:

J-B CCL (Center for Creative Leadership)

Language:

English

Subjects (All):

Conflict management.

Interpersonal conflict.

Organizational effectiveness.

Physical Description:

1 online resource (34 p.)

Edition:

1st edition

Place of Publication:

Greensboro, N.C. : Center for Creative Leadership, 2003.

Language Note:

English

System Details:

text file

Summary:

A great many peer conflicts arise from incompatible goals or from different views on how a task should be accomplished. With honest dialogue these kinds of conflicts can usually be resolved. But other peer conflicts are more troublesome because they involve personal values, office politics and power, and emotional reactions.To resolve these more difficult peer conflicts, managers should examine three key issues that can cause such clashes and also influence their outcome. One, they should assess their emotional "hot buttons" that trigger ineffective behaviors and make conflict difficult to

Contents:

Title page; Table of Contents; Is Conflict Destructive?; A Process for Managing Conflict; How Emotional Hot Buttons Affect Conflict; How Values Affect Conflict; Identifying Your Values; Identifying Your Peer's Values; How Power and Politics Affect Conflict; Identifying Your Power; Mapping Organizational Power; Managing Conflict for Results; Suggested Readings; Background; Key Point Summary; Lead Contributor

Notes:

Description based upon print version of record.

Includes bibliographical references.

Description based on publisher supplied metadata and other sources.

ISBN:

9786611001278

9781118155219

1118155211

9781281001276

1281001279

9781118154458

1118154452

9781932973198

1932973192

9781604917215

OCLC:

784883628