Journal of service management.

Format:

Journal/Periodical

Contributor:

MCB University Press, publisher.

Standardized Title:

Journal of service management (Online)

Language:

English

Subjects (All):

Service industries--Management--Periodicals.

Service industries.

Service industries--Management.

Genre:

Periodicals

Periodicals.

periodicals.

Physical Description:

1 online resource

Bimonthly, 2019-

Vol. 20, no. 1 (2009)-

Continues:

International journal of service industry management

Place of Publication:

Bradford, England : MCB University Press., 2009-

System Details:

Mode of access: World Wide Web.

Summary:

The journal covers: •The service encounter, the servicescape and service experiences •Service quality and quality management •The concept service and the service logic •Value creation through services and service competition •Complaints management, service recovery and service guarantees •Customer involvement and customer focus in service organizations •Customer satisfaction, loyalty and profitability •New service development and service design •Service innovation •Technology in services and self service technology •Service productivity •Service culture •Service strategy and service excellence •Dynamics in service relationships •Service management and service leadership •Service operations management •Human resources management •Service networks and service outsourcing •Services in manufacturing companies.

Notes:

Refereed/Peer-reviewed

Title from journal information screen (Emerald, viewed Mar. 4, 2009).

Vol. 20, no. 1 (2009); title from journal home page (Emerald, viewed May 7, 2026).

Vol. 37, no. 2 (March 2026) (Emerald, viewed May 7, 2026).

ISSN:

1757-5826

OCLC:

367935944