Patient engagement : a consumer-centered model to innovate healthcare / Guendalina Graffigna [and five others] (editors).

Format:

Book

Author/Creator:

Graffigna, Guendalina, Author.

Contributor:

Graffigna, Guendalina, 1979- editor.

Language:

English

Subjects (All):

Patient participation.

Health services administration.

Physical Description:

1 online resource (xiii, 140 pages) : illustrations

Edition:

1st ed.

Place of Publication:

Warsaw ; Berlin : De Gruyter Open, 2015.

Language Note:

English

Summary:

Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients' engagement may thus allow not only to improve clinical outcomes, but also to increase patients' satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients' engagement, by suggesting concrete tools for assessing the levels of patients' engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients' engagement application by describing the best practices and experiences matured in different fields

Contents:

Frontmatter

Contents

Introduction

Innovating Healthcare in the Era of Patient Engagement: Challenges, Opportunities & New Trends / Graffigna, Guendalina / Barello, Serena

Giving (Back) a Role to Patients in the Delivery of Healthcare Services: Theoretical Roots of Patient Engagement / Graffigna, Guendalina / Barello, Serena / Triberti, Stefano

Modelling Patient Engagement in Healthcare: Insight for Research and Practice / Graffigna, Guendalina / Barello, Serena

Positive Technology for Enhancing the Patient Engagement Experiences / Triberti, Stefano / Riva, Giuseppe

Engaging Users to Design Positive Technologies for Patient Engagement: the Perfect Interaction Model / Triberti, Stefano / Riva, Giuseppe

Evaluating Patient Engagement and User Experience of a Positive Technology Intervention: The H-CIM Case / Triberti, Stefano / Barello, Serena / Graffigna, Guendalina / Riva, Giuseppe / Candelieri, Antonio / Archetti, Francesco

Engagement-sensitive Decision Making: Training Doctors to Sustain Patient Engagement in Medical Consultations / Barello, Serena / Graffigna, Guendalina

Caregiver Engagement in the Neonatal Intensive Care Unit: Parental Needs, Engagement Milestones, and Action Priorities for Neonatal Healthcare of Preterm Infants / Provenzi, Livio / Barello, Serena / Graffigna, Guendalina

The Role of Caregivers in the Elderly Healthcare Journey: Insights for Sustaining Elderly Patient Engagement / Barello, Serena / Savarese, Mariarosaria / Graffigna, Guendalina

Hospital Innovations in the Light of Patient Engagement. Insights from the Organizational Field / Gorli, Mara / Galuppo, Laura / Liberati, Elisa Giulia

List of Figures

Index

Notes:

Bibliographic Level Mode of Issuance: Monograph

Includes bibliographical references and index.

This eBook is made available Open Access. Unless otherwise specified individually in the content, the work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND) license: https://creativecommons.org/licenses/by-nc-nd/3.0 https://www.degruyter.com/dg/page/open-access-policy

Description based on print version record.

ISBN:

3-11-045244-8

OCLC:

979751239