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Measuring quality : performance measurement in libraries / Roswitha Poll, Peter te Boekhorst.
- Format:
- Book
- Author/Creator:
- Poll, Roswitha.
- Boekhorst, Peter te, 1957- author.
- Series:
- IFLA publications ; 127.
- IFLA publications, 0344-6891 ; 127
- Language:
- English
- Subjects (All):
- Academic libraries--Evaluation.
- Academic libraries.
- Public libraries--Evaluation.
- Public libraries.
- Libraries--Evaluation.
- Libraries.
- Physical Description:
- 1 online resource (269 pages) : illustrations
- Edition:
- 2nd rev. ed.
- Place of Publication:
- Munchen, Germany : K.G. Saur, 2007.
- Language Note:
- In English.
- Summary:
- The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public library
- Contents:
- Frontmatter
- CONTENTS
- PREFACE
- 1. The role of performance indicators in quality management
- 2. Indicators of impact or outcome
- 3. Overview of the indicators
- 4. Description of the indicators
- 5. List of indicators
- Backmatter
- Notes:
- Description based upon print version of record.
- Includes bibliographical references (p. 263-267).
- This eBook is made available Open Access. Unless otherwise specified individually in the content, the work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND) license: https://creativecommons.org/licenses/by-nc-nd/3.0 https://www.degruyter.com/dg/page/open-access-policy
- Description based on print version record; resource not viewed.
- ISBN:
- 9786613403483
- 9781283403481
- 128340348X
- 9783598440281
- 3598440286
- OCLC:
- 643557872
- Access Restriction:
- Unrestricted online access
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