Social security administration electronic service provision : a strategic assessment / Leon J. Osterweil, Lynette I. Millett, and Joan D. Winston, editors ; Committee on the Social Security Administration's E-Government Strategy and Planning for the Future, Computer Science and Telecommunications Board, Division on Engineering and Physical Sciences, National Research Council of the National Academies.

Format:

Book

Contributor:

Osterweil, Leon.

Millett, Lynette I.

Winston, Joan D.

National Research Council (U.S.). Committee on the Social Security Administration's E-Government Strategy and Planning for the Future.

Language:

English

Subjects (All):

United States. Social Security Administration--Data processing--Evaluation.

United States.

Internet in public administration--United States--Evaluation.

Internet in public administration.

Electronic government information--United States--Evaluation.

Electronic government information.

Physical Description:

1 online resource (175 p.)

Edition:

1st ed.

Place of Publication:

Washington, D.C. : National Academies Press, c2007.

Language Note:

English

Summary:

Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.

Contents:

""Front Matter""; ""Preface""; ""Acknowledgment of Reviewers""; ""Contents""; ""Summary""; ""1 Background and Current Context""; ""2 Lessons from Electronic Services in Financial Institutions""; ""3 The Social Security Administration�s Information Technology�Present and Future""; ""4 Toward Organizational Transformation for Electronic Service Delivery""; ""Appendixes""; ""A Committee and Staff Biographies""; ""B Panelists and Briefers at Open Committee Meetings""; ""C Social Security Administration Major Office Missions""; ""D Overview of Selected Legislation Pertaining to E-Government""

""E A Short History of E-Government""

Notes:

Description based upon print version of record.

Includes bibliographical references.

ISBN:

9786610969111

9780309179171

0309179173

9781280969119

1280969113

9780309667357

0309667356

OCLC:

923277554