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Quality in student financial aid programs : a new approach / [edited by] Ronald S. Fecso, Panel on Quality Improvement in Student Financial Aid Programs, Benjamin F. King, Committee on National Statistics, Commission on Behavioral and Social Sciences and Education, National Research Council.
- Format:
- Book
- Language:
- English
- Subjects (All):
- Student financial aid administration--United States--Evaluation.
- Student financial aid administration.
- Student aid--United States.
- Student aid.
- Physical Description:
- 1 online resource (249 pages) : illustrations
- Edition:
- 1st ed.
- Place of Publication:
- Washington, DC : National Academy Press, 1993.
- Language Note:
- English
- Summary:
- Focuses on the accuracy of the needs-based award process, this book assesses various measures of system quality and possible alternatives, such as a total quality management approach. It discusses the potential for a risk-based approach for verification of applicant-supplied information and for audit and program reviews of institutions.
- Contents:
- 1 Front Matter; 2 Summary of Major Conclusions and Recommendations; 3 Part I: Background; 4 1 Introduction; 5 2 Continuous Improvement: The New Quality Management Philosophy; 6 3 Overview of Student Financial Aid Programs; 7 Part II; 8 4 Current Quality Control Procedures; 9 5 Alternative Perspectives on Quality in Student Financial Aid Programs; 10 6 Financial Aid Data Systems; 11 Part III: Toward an Improved Delivery System; 12 7 Quality Control in Other Monetary Distribution Systems; 13 8 A New Strategy for the Department of Education; 14 9 Further Initiatives for Improvement in the System; 15 References and Bibliography; 16 Appendixes; 17 A A Review of the Methodology Used in the Integrated Quality Control Measurement Project; 18 B The Taxpayer as Customer; 19 C Applying for Federal Student Financial Aid for 1992-93; 20 D Laboratory Methods and Document Redesign; 21 E The IRS Experience With Cognitive Labs and Forms Design; 22 F Alternative Approaches to Audit and Program Review for Student Financial Aid Programs; 23 G Biographical Sketches of Panel Members and Staff
- Notes:
- Bibliographic Level Mode of Issuance: Monograph
- Includes bibliographical references (p. 177-181).
- ISBN:
- 1-280-19652-1
- 9786610196524
- 0-309-54427-0
- 0-585-08524-2
- OCLC:
- 631265283
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