Talk is (not!) cheap : the art of conversation leadership / Jim McCann.

Format:

Book

Author/Creator:

McCann, Jim, 1951-

Language:

English

Subjects (All):

Management--Social aspects.

Management.

Leadership--Social aspects.

Leadership.

Customer relations.

Interpersonal communication.

Physical Description:

xiv, 189 pages ; 24 cm

Place of Publication:

Boston New York : New Harvest, Houghton Mifflin Harcourt, 2014.

Summary:

"Jim McCann has spent his career talking. For McCann, the founder and CEO of the world''s leading florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most pow-erful leadership tool. In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership-the process he developed to engage others and create forward momentum in the workplace-can be used to inspire, innovate, and win. Using a blend of how-to and insightful personal stories, this book argues that the gift of gab may just be the most critical (and undervalued) skill set in today''s workplace. Lessons include how to overcome hesitation when diving into conversation with strangers and knowing when to just "shut up and listen!" McCann''s practical advice comes from twenty years of experience as the voice of small busi-ness, and from meeting and exchanging ideas with other influential business leaders around the world. Whether you''re interacting with customers, pitching new business to a client, or seeking to be heard within your own company, Talk Is (Not!) Cheap will strategically transform the way you communicate and listen. With McCann as your guide, this important book will teach you how the art of conversation leadership can improve and joyously change your life."--Publisher.

Contents:

1 Entrepreneurial Conversations 1

2 Conversation Management 21

3 Conversations with Customers 41

4 Conversations with Family 65

5 Conversations about Technology 83

6 Learning from Conversation Leaders 101

7 Global Conversations 117

8 Conversations with Community 125

9 Conversation as Currency 141

10 Talking Your Way Out of Trouble 157.

ISBN:

9780544114326

0544114329

OCLC:

841199174