Effective police supervision / Larry S. Miller, Harry W. More, and Michael C. Braswell.

Format:

Book

Author/Creator:

Miller, Larry, 1953 August 26- author.

More, Harry W., author.

Braswell, Michael, author.

Language:

English

Subjects (All):

Police--Supervision of.

Police.

Physical Description:

xx, 627 pages ; 24 cm

Edition:

Eighth edition.

Place of Publication:

New York, NY : Routledge, 2017.

Contents:

Chapter 1 Supervision-The Management Task 1

Transformation 11

The Need for Accountability Management 14

Definition of Accountability 15

Vital Characteristics of Accountability 16

Five Levels of Accountability 16

Supervisory Skills Areas (Hu-TACK) 19

Self-Appraisal 28

Management Expectations of the Supervisor 30

Subordinates' Expectations of the Supervisor 35

Peer Expectations of the Supervisor 42

References 44

Chapter 2 Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life 47

Definition 52

Empowerment 56

Quality Supervision 61

Process Facilitation 62

Building Partnerships Within the Police Department 63

Identifying Stakeholders 71

Supervising Community Police Officers 80

References 82

Chapter 3 Interpersonal Communications-Striving for Effectiveness 85

The Importance of Communication Skills 88

The Communication Process 91

Communication Patterns 97

Barriers to Communication 99

Overcoming Communication Barriers 101

Feedback 104

The Art of Listening 107

Nonverbal Communications 109

Communicating with Limited English Proficiency Individuals 112

Intercultural Communications 116

Communicating with Hearing-Impaired Individuals 118

References 122

Chapter 4 Motivation-A Prerequisite for Success 125

Why Officers Work 129

Motivation 133

Needs-Based Motivation 135

Motivation-Hygiene Theory 142

Expectancy Theory 147

Equity Theory 149

Sensitivity Theory 152

How to Motivate 153

References 159

Chapter 5 Leadership-The Integrative Variable 161

Power 169

Theories of Leadership 173

Leadership Continuum 178

Supervisory Styles 186

Leadership Mistakes 189

References 191

Chapter 6 Team Building-Maximizing the Group Process 193

The Individual 198

The Individual and the Group 202

Role and Function of the Group 204

Group Development Process 208

Group Norms 210

The Group Process 216

Group Problem Solving 226

Conducting Meetings 228

Groupthink 231

References 233

Chapter 7 Change-Coping with Organizational Life 235

Factors that Foster Change 240

Positive Aspects of Change 246

Accepting Change 248

Resistance to Change 250

The Nature of Resistance 255

Working for Change 257

References 262

Chapter 8 Performance Appraisal-The Key to Police Personnel Development 267

People Power 269

Performance Appraisal 270

The Human Factor 288

The Validity and Reliability of Performance Appraisal 292

The Evaluation Interview 293

Trends in Performance Appraisals 300

References 307

Chapter 9 Training, Coaching, Counseling, and Mentoring-Helping Officers Grow and Develop 311

Teaching Officers 315

Formal Training 318

Civil Liability for Failure to Train Police Personnel 322

The Police Sergeant's Role as a Trainer 323

Coaching, Counseling, and Mentoring 326

Characteristics of an Effective Coach 328

Principles of Coaching/Counseling/Mentoring 330

The Supervisor as a Developmental Coach, Counselor, Mentor 336

Developmental Counseling 339

The Counseling Process 344

Mentoring 348

References 353

Chapter 10 Discipline-An Essential Element of Police Supervision 357

The Nature of Discipline 359

Discipline in the Ranks 359

Positive Discipline 360

Negative Discipline 364

Sergeants as Disciplinarians 366

Fair and Equitable Discipline 367

The Use and Abuse of Discipline 369

Keys to Effective Discipline 372

The Hot Stove Revisited 375

Firm but Fair Disciplinary Action 377

Types of Disciplinary Actions 380

Making the Disciplinary Action Stick 385

Constructive Discharge 387

Results of Absent Discipline 387

Personal and Vicarious Liability 388

References 390

Chapter 11 Internal Discipline-A System of Accountability 393

Police Work 395

Controlling the Police 400

Personnel Complaint Investigation Policy 402

Dealing with Police Occupational Deviance 403

Social Media Concerns 405

Personnel Complaints 406

The Civilian Review Movement 424

Forecasting and Dealing with Potential Disciplinary Problems 425

Discipline and the Employee Assistance Movement 426

References 428

Chapter 12 Supervising the Difficult Employee-Special Considerations 431

Value Statements 434

Employees as Individuals 436

Types of Employees 436

Problem Employees 441

Millennial Generation 446

Work Stressors 446

Personal Problems 451

Early Warning Systems 455

Employee Assistance Programs 457

Critical Incident Stress Management 459

Peer Counseling 460

Fitness-for-Duty Evaluations 460

References 462

Chapter 13 Supervising Minorities-Respecting Individual and Cultural Differences 465

Coming to Grips with the Past 467

The Changing Face of America 476

Supervising Minorities 482

Dealing with Employees in a Protected Class 490

Handling Sexual Harassment in the Workplace 492

Supervising Sexual-Minority Police Officers 495

Managing a More Educated Workforce 497

Training for the New Supervisor 501

References 508

Chapter 14 Tactical Operations-Critical Incident Deployment 511

Critical Incidents 514

Incident Command System 516

Role of the First-Line Supervisor in Critical Incidents 517

Critical Incident Management 519

Supervisory Span of Control 521

Tactical Teams 523

Critical Incident Debriefing 524

SWAT-Special Weapons and Tactics 528

Militarization of the Police 531

References 533

Chapter 15 Labor Relations-Problem Solving Through Constructive Conflict 535

Sowing the Seeds of Unionism 537

Management Rights 546

Understanding Labor Relations 546

Selecting a Bargaining Agent 547

Collective Bargaining 551

Union Goals 556

Dealing with Grievances 559

Impasse Resolution Through Job Actions 561

Union-Management Relations 564

Contract Administration 566

Role of the Sergeant in Collective Bargaining 566

Interest-Based Bargaining Process 570

References 574

Chapter 16 Homeland Security and Terrorism-A Changing Role 577

The Nature of Terrorism 580

Domestic Terrorism 580

Foreign Terrorism 584

American Response to Terrorism 585

Local Response to Terrorism 588

Information Versus Intelligence 589

Identifying Potential Terrorist Targets 592

Police Supervisor's Role 593

References 598.

Notes:

Harry W. More is the first named author on earlier editions.

Includes bibliographical references and indexes.

ISBN:

9781138225176

1138225177

9781138225183

1138225185

OCLC:

962750061