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Advising in austerity : reflections on challenging times for advice agencies / edited by Samuel Kirwan.
- Format:
- Book
- Series:
- Policy Press shorts. Policy & practice
- Policy Press shorts : Policy & practice
- Language:
- English
- Subjects (All):
- Citizens Advice (Organization)--Case studies.
- Citizens Advice (Organization).
- Community information services--Great Britain--Case studies.
- Community information services.
- Social service--Great Britain--21st century--Case studies.
- Social service.
- Employee rights--Great Britain--Case studies.
- Employee rights.
- Legal aid--Great Britain--Case studies.
- Legal aid.
- Great Britain.
- Genre:
- Case studies.
- Physical Description:
- x, 174 pages : illustrations ; 20 cm.
- Place of Publication:
- Bristol, UK ; Chicago, IL : Policy Press, 2017.
- Summary:
- In a world dominated by austerity politics and policies, Advising in Austerity provides a lively and thought-provoking account of the conditions, consequences and challenges of advice work in the UK, presenting a rare and rich view of the world of advice giving. Based on original research it examines how advisors negotiate the private troubles of those who come to Citizens Advice Bureaux (CAB) and construct ways forward. Exploring the work and experiences of advisers, the contributor team reflect on the challenges facing Citizens Advice Bureaux in the future, where austerity will ensure that the need for advice services increases, while funding for such services declines. Book jacket.
- Contents:
- Part 1 Introduction / John Clarke Clarke, John, Samuel Kirwan Kirwan, Samuel 15
- Case study 1 'Lucy': the barriers to accessing advice / Jennifer Harris Harris, Jennifer 17
- A reflection on Case study one: the barriers to accessing advice / Sue Evans Evans, Sue 23
- 1 Citizens Advice in austere times / Morag McDermont McDermont, Morag 29
- 2 The Advice Conundrum: How to satisfy the competing demands of clients and funders. An interview with Gail Bowen-Huggett / Gail Bowen-Huggett Bowen-Huggett, Gail, Samuel Kirwan Kirwan, Samuel 43
- 3 The shift to digital advice and benefit services: implications for advice providers and their clients / Jennifer Harris Harris, Jennifer 53
- Part 2 Introduction / Morag McDermont McDermont, Morag 63
- Case study 2 'Laura': the effect of fees upon the Employment Tribunal process / Eleanor Kirk Kirk, Eleanor 65
- A reflection on Case study two: Laura and the effect of fees / Michael Ford QC Ford, Michael, QC 69
- 4 The costs of justice: barriers and challenges to accessing the employment tribunal system / Nicole Busby Busby, Nicole 79
- 5 Justice and legal remedies in employment disputes: adviser and advisee perspectives / Eleanor Kirk Kirk, Eleanor 91
- 6 Precarity and 'austerity': employment disputes and inequalities / Adam Sales Sales, Adam 105
- Part 3 Introduction / John Clarke Clarke, John, Samuel Kirwan Kirwan, Samuel 113
- Case study 3 'Brian': an unrepresented claimant / Eleanor Kirk Kirk, Eleanor 115
- A reflection on Case study three: 'Srian' / Joe McGlade McGlade, Joe 119
- 7 Power and legality in benefits advice / Alison Kite Kite, Alison 127
- 8 Getting from the story of a dispute to the law / Emily Rose Rose, Emily 139
- 9 "Advice on the law but not legal advice so much": weaving law and life into debt advice / Samuel Kirwan Kirwan, Samuel 147
- 10 Reflections on advising in austerity / John Clarke Clarke, John 157.
- Notes:
- Includes bibliographical references (pages 163-167) and index.
- ISBN:
- 9781447334149
- 1447334140
- OCLC:
- 968904889
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