Managing plurilingual and intercultural practices in the workplace : the case of multilingual Switzerland / edited by Georges Lüdi, Katharina Höchle Meier, Patchareerat Yanaprasart.

Format:

Book

Contributor:

Lüdi, Georges, editor.

Höchle Meier, Katharina, editor.

Yanaprasart, Patchareerat, editor.

Series:

Multilingualism and diversity management ; v. 4.

Multilingualism and Diversity Management ; volume 4.

Language:

English

Subjects (All):

Multilingualism--Switzerland.

Multilingualism.

Language in the workplace--Switzerland.

Language in the workplace.

Diversity in the workplace--Switzerland--Management.

Diversity in the workplace.

Multilingual communication--Switzerland.

Multilingual communication.

Lingua francas--European Union countries.

Lingua francas.

Languages in contact--European Union countries.

Languages in contact.

Diversity in the workplace--Management.

Management.

European Union countries.

Switzerland.

Physical Description:

viii, 374 pages ; 25 cm.

Place of Publication:

Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2016]

Summary:

The contributions in this volume stem from different lines of research and represent both a continuation and an advancement of the European DYLAN-project. The book addresses the meanings and implications of multilingualism and plurilingual repertoires as well as the ways in which cultural diversity is managed in companies and institutions in Switzerland. Characterised by official quadrilingualism, but also by new dimensions of multilingualism resulting from massive immigration, important workforce mobility and increasing globalisation, Switzerland offers an ideal laboratory for studying phenomena linked to multilingualism and cultural diversity. On the one hand, a special focus is put on the best practices of diversity management and language regimes with particular attention paid to the interplay between official languages and English, and to ways of leveraging diversity awareness, fostering cultural inclusiveness and enhancing intercultural learning in vocational education and training. On the other hand, the chapters examine at close range the way actors' plurilingual repertoires are developed and how their use is adapted to particular objectives and specific conditions. 0Being observed in several types of multilingual professional settings, the plurilingual strategies, including English as 'lingua franca', are particularly examined in terms of power relations and processes of inclusion or exclusion.

Contents:

1 Preface p. vii / Anne-Claude Berthoud

2 Chapter 1. Introduction p. 1 / Georges Lüdi; Katharina Höchle Meier; Patchareerat Yanaprasart

3 Chapter 2. Power in the Implementation of Plurilingual Repertoires p. 29 / Georges Lüdi; Katharina Höchle Meier; Fee Steinbach Kohler; Patchareerat Yanaprasart

4 Chapter 3. From language regimes to multilingual practices in different settings p. 69 / Georges Lüdi

5 Interactional negotiation of linguistic heterogeneity: Accommodation practices in intercultural hotel service encounters p. 85 / Stefano A. Losa; Peter Varga

6 Language regime in the Swiss armed forces between institutional multilingualism, the dominance of German, English and Situated Plurilanguaging p. 100 / Georges Lüdi

7 The plurilingual challenges at the workplace for Spanish-speaking migrant women p. 118 / Linda Grimm-Pfefferli

8 "Doctor, are you plurilingual?" Communication in multilingual health settings p. 139 / Georges Lüdi; Nathalie Asensio; Fabia Longhi

9 Chapter 4. Visual manifestations of institutional multilingualism p. 153 / Patchareerat Yanaprasart

10 The semiotic landscape of a company between linguistic management and practice / Georges Lüdi

11 Chapter 5. The challenge of the management of diversity p. 187 / Patchareerat Yanaprasart

12 Chapter 6. The perspective of professional training p. 235 / Katharina Höchle Meier

13 PluriMobil meets dylan - Practical resources for supporting intercultural and plurilingual learning in vocational student mobility / Mirjam Egli Cuenat; Katharina Höchle Meier

14 Chapter 7. Conclusions p. 313 / Georges Lüdi; Katharina Höchle Meier; Patchareerat Yanaprasart

15 References p. 325

16 Transcription conventions p. 361

16 Author Index p. 363

17 Subject Index p. 369.

Notes:

Includes bibliographical references and index.

Other Format:

Online version: Managing plurilingual and intercultural practices in the workplace

ISBN:

9789027200587

9027200580

OCLC:

953325539