2 options
The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley [and others].
- Format:
- Book
- Language:
- English
- Subjects (All):
- Organizational effectiveness.
- Organizational change.
- Quality control.
- Physical Description:
- 1 online resource (xxi, 490 pages) : illustrations
- polychrome
- Edition:
- Second edition.
- Place of Publication:
- San Francisco : Jossey-Bass, [2009]
- System Details:
- text file
- Contents:
- Changes that result in improvement
- Skills to support improvement
- Improvement case studies
- The science of improvement
- Using the model for improvement
- Developing a change
- Testing a change
- Implementing a change
- Spreading improvements
- Integrating methods for the improvement of value
- Improving large or complex systems
- Case studies of improvement efforts
- Making the improvement of value a business strategy
- Developing improvement capability.
- Notes:
- Includes bibliographical references (pages 465-477) and index.
- Electronic reproduction. Ipswich, MA Available via World Wide Web.
- Print version record.
- Other Format:
- Print version: Improvement guide.
- ISBN:
- 9780470430880
- 0470430885
- Publisher Number:
- 99970162330
- Access Restriction:
- Restricted for use by site license.
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