An epidemic of empathy in healthcare : how to deliver compassionate, connected patient care that creates a competitive advantage / by Thomas H. Lee.

Format:

Book

Author/Creator:

Lee, Thomas H., 1953- author.

Language:

English

Subjects (All):

Delivery of Health Care--organization & administration.

Empathy.

Delivery of Health Care--economics.

Attitude of Health Personnel.

Patient-Centered Care--organization & administration.

Medical care--Philosophy.

Medical care.

Medical personnel and patient.

Patient care--Organization and administration.

Patient care.

Medical Subjects:

Delivery of Health Care--organization & administration.

Empathy.

Delivery of Health Care--economics.

Attitude of Health Personnel.

Patient-Centered Care--organization & administration.

Physical Description:

ix, 212 pages : illustrations, portraits ; 24 cm

Place of Publication:

New York : McGraw-Hill, [2016]

Summary:

One of healthcare's most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Health Care, he argues that we must have it both ways, that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. Organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it also forms the core of strategy in healthcare's competitive new marketplace. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently.-- cover.

Contents:

The problem

The imperative

The response : empathy

Measurement

Social capital and social network science come of age

Changing behavior and creating the epidemic

10 key steps toward higher value empathic healthcare.

Notes:

Includes bibliographical references and index.

ISBN:

9781259583018

1259583015

OCLC:

919860738