The art of veterinary practice management / by Mark Opperman, CVPM, & Sheila Grosdidier, BS, RVT, PHR.

Format:

Book

Author/Creator:

Opperman, Mark, author.

Grosdidier, Sheila, author.

Language:

English

Subjects (All):

Veterinary medicine--Practice.

Veterinary medicine.

Veterinary medicine--Economic aspects.

Practice Management, Veterinary.

Veterinary Medicine--economics.

Medical Subjects:

Practice Management, Veterinary.

Veterinary Medicine--economics.

Physical Description:

vii, 462 pages : forms ; 25 cm

Edition:

Second edition.

Place of Publication:

Lenexa, KS : Advanstar Communications Inc., 2014.

Contents:

How do clients perceive your value?

Price is only an issue in the absence of value

Enhance practice value with client-pleasing amenities

Effective communication

Educate clients with marketing

The benefits of taking a full-service approach

Hiring a team of 10s

Training for excellence

Build a team that can go the distance

Employee evaluations: Feedback to grow on

Motivating your healthcare team

Delegation: Your key to success

When an employee doesn't meet expectations

Your role in human resources

The role of a practice manager

How to bring a new associate into your practice

Building successful associate relationships

Establishing fair and profitable fees

Internal controls: Do you throw away profit?

Stabilize your bottom line by controlling inventory

Accounts receivable 101

Financial management

Doctor compensation in a partnership or corporation

Protect yourself from embezzlement

Develop a hospital business team

Create a 10 practice and enjoy life.

Notes:

Includes bibliographical references and index.

ISBN:

9781607592822

1607592827

OCLC:

892983044